General manager

Job Details:

Job Location:

Canton, TX 75103, POSITION SUMMARY

The General Manager is responsible for the overall operation, leadership, safety, financial performance, guest experience, staffing, and daily management of the assigned waterpark. This position provides hands‑on leadership to ensure the park operates safely, efficiently, professionally, and in accordance with company standards and policies.

The General Manager is responsible for leading the management team, developing employees, monitoring park performance, controlling labor and operating expenses, maintaining facility standards, and ensuring an exceptional guest experience.

The General Manager must be willing to work a flexible schedule, including weekends, holidays, extended hours, and other times necessary to support seasonal waterpark operations.

• Oversee all daily waterpark operations, including admissions, attractions, food and beverage, retail, guest services, parking, maintenance, cleanliness, and facility operations.
• Ensure all departments are properly staffed and operating according to company standards.
• Conduct daily park inspections and ensure the park is clean, safe, stocked, and operationally ready.
• Monitor operating conditions and make decisions regarding staffing, attractions, weather, guest flow, and other operational needs.
• Ensure opening and closing procedures are completed accurately and consistently.
• Maintain compliance with company operating procedures and established park standards.
• Coordinate with Corporate/Operations leadership regarding daily park performance and operational concerns.

• Make employee and guest safety the highest operational priority.
• Ensure all safety policies, procedures, emergency action plans, and regulatory requirements are followed.
• Work closely with Aquatics, Lifeguard, Maintenance, and Operations leadership to identify and correct safety concerns.
• Ensure required inspections, logs, incident reports, and safety documentation are completed accurately.
• Respond appropriately to emergencies, injuries, severe weather, facility issues, and other critical situations.
• Ensure employees receive required safety and operational training.
• Immediately communicate significant incidents or safety concerns to Corporate leadership.

• Recruit, interview, hire, train, develop, schedule, coach, and manage employees.
• Provide clear expectations and accountability to department managers and supervisors.
• Conduct regular management meetings and communicate company goals, expectations, and operational updates.
• Monitor employee attendance, performance, productivity, and conduct.
• Address performance issues consistently and in accordance with company policies.
• Recognize and develop high-performing employees and future leaders.
• Ensure all employees are properly trained before performing assigned duties.
• Maintain a professional, respectful, and positive workplace environment.

• Manage the park within established revenue, labor, and operating expense goals.
• Monitor daily admissions, food and beverage, retail, parking, and other revenue streams.
• Review daily financial and operational reports and identify trends or variances.
• Monitor labor hours and staffing levels to ensure payroll remains within established targets.
• Approve or adjust schedules based on business needs and expected attendance.
• Control operating expenses while maintaining required service, safety, and cleanliness standards.
• Report significant financial or operational variances to Corporate leadership.
• Protect company assets, cash, inventory, equipment, and property.

• Ensure guests receive professional, friendly, and consistent service.
• Monitor guest satisfaction and address complaints or concerns promptly.
• Maintain a visible management presence throughout the park.
• Establish service expectations for all employees.
• Identify opportunities to improve guest flow, wait times, cleanliness, communication, and overall guest experience.
• Handle escalated guest situations professionally and document significant incidents when necessary.

• Partner with Maintenance leadership to ensure facilities, attractions, equipment, restrooms, grounds, and common areas are maintained properly.
• Ensure maintenance concerns are reported, tracked, and addressed promptly.
• Conduct regular facility inspections.
• Ensure the park remains clean, organized, stocked, and ready for guests.
• Assist with…