Operational Excellence Team Leader - Overnight

Operational Excellence Team Leader - Overnight

Brookshire Grocery Company (BGC) is looking for an operational excellence team leader for overnight shifts. This role is based in Tyler, Texas.

Responsible for executing store operation standards and procedures to maintain product quality, food safety, and inventory levels. Executing merchandising plans and indirectly managing store sales and profit while promoting customer service.

• Works in conjunction with upper management to train and develop partners, schedule, plan, assign, and direct work.
• Supports upper management with the review of historical data regarding sales, ads and promotions. Co‑manages inventory using item management processes to ensure satisfactory in‑stock levels. May review profit and loss, sales, shrink, and labor data with upper management.
• Ind indirectly responsible for maintaining and improving sales performance, cash flow, public relations, product quality, and work standards.
• Frequently required to open/close the store, ensuring the store is presentable, adequately staffed, safe, responsive, and fiscally managed.
• Follows quality control and food safety standards across multiple departments, ensuring dated products are stocked and rotated properly.
• Maintains a clean, safe and sanitary working and shopping environment by adhering to company safety procedures.
• Carries out initiatives and strategies for loss prevention and shrink reduction.
• Actively participates in and ensures the execution of effective merchandising plans to increase sales through displays, store layouts, and category management promotions.
• Displays exemplary customer service, greets customers, answers questions, and responds to complaints, acting as a role model for partners.
• Checks inventory on trucks, unloads products, and ensures accuracy of inventory, product ordering, and associated paperwork.

• Intermediate knowledge of retail grocery store operations.
• Intermediate knowledge of Workforce Management (WFM).
• Basic understanding of company checkout policies and procedures.
• Basic knowledge of state laws regarding the sale of alcohol, tobacco, and lottery.
• Basic knowledge of anti‑money laundering and other government regulations related to monetary transactions.
• Basic knowledge of cash registers and on‑site fuel station procedures.
• Basic knowledge of SAP for reporting purposes.
• Basic mathematical skills.
• Ability to lead and motivate others.
• Ability to communicate effectively, both verbally and in writing, with customers and partners.
• Ability to remain professional and courteous with customers at all times.
• Ability to organize, prioritize, and manage time.
• Ability to prepare reports and business correspondence.
• Ability to carry out short‑term strategic objectives aligned with company initiatives.
• Ability to multi‑task and work in a fast‑paced environment.
• Ability to evaluate partner performance and make corrections in a tactful manner.
• Ability to maintain confidentiality regarding sensitive information.
• Ability to learn new technologies, methods, and processes.
• Ability to perform basic Microsoft Office functions.
• Ability to safely work with sharp objects such as knives or box cutters.
• Ability to operate manual or electric pallet jack.
• Ability to work flexible schedules, including nights, weekends, and holidays.
• Must be attentive to potential hazards and remedy or place warning signs or devices around or near the hazard as soon as reasonably possible.
• Must report any potential hazards that cannot be immediately remedied to a supervisor.

• Minimum 18 years of age required.
• Partners must be 21 years of age or older to drive for company business in accordance with the BGC Business Driver Policy.
• High school diploma or GED and two or more years of related experience; or an equivalent combination of experience and/or higher education required.
• Must obtain HIPAA certification within 2 weeks of starting in the role.
• Must obtain TABC/LACT/AATC certification within 2 weeks of starting in the role, where applicable.
• Must obtain Manager Food Safety certification within 2 weeks of starting in…