Workforce Management Consultant

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Curious? Join the Insite Journey!

Full-Time, In Office 1336 SE 47th Street Cape Coral, 33904, Up to 50% Travel.

Why join Insite? 401k, PTO, and benefits (health, vision, dental, short/long term disability, and more eligibility within 1 month of start date). We also offer rotating employee events and activities, Hawaiian Fridays, and employee celebrations.

Are you a good fit for our team? Insite’s purpose is to help people win. We seek individuals that enjoy working in a collaborative environment and celebrate continuous improvement. We also seek people that strongly resonate with our Core Tenets:
Embrace the Journey, Stay Curious, Be Exceptional, and Succeed Together!

As a Workforce Management Consultant, you will partner with client teams to analyze workforce data, evaluate staffing models, and improve planning, forecasting, and operational performance. This role blends hands‑on workforce analytics with consultative problem‑solving, supporting both strategic planning and day‑to‑day execution across client environments. You will work closely with client stakeholders, internal consultants, and analysts to assess current‑state workforce practices, identify gaps, and deliver practical, data‑backed recommendations.

This role is well‑suited for someone who enjoys working deeply in workforce data, understands how staff decisions impact operational and financial outcomes, and can communicate insights clearly to leaders.

How you can be Exceptional in this role:

• Analyze workforce data related to forecasting, capacity planning, scheduling, and day‑of‑operations performance
• Develop and maintain workforce models that support headcount planning, budget alignment, and demand variability
• Evaluate service level performance, productivity, adherence, and staffing efficiency, identifying root causes and improvement opportunities
• Build dashboards, reports, and analytical tools that provide visibility into workforce trends and operational performance
• Partner with client leaders to translate data into clear recommendations and actionable next steps
• Assist with project planning, timeline management, and execution across multiple client engagements
• Present findings, insights, and recommendations to client stakeholders with confidence and clarity
• Collaborate with internal delivery teams to ensure consistency, quality, and alignment across engagements
• Continuously develop expertise in workforce management methodologies, tools, and industry trends

How you will help us Succeed together:

• Consulting or advisory experience supporting multiple clients or projects simultaneously
• 7+ years of progressive experience in workforce management, workforce analytics, or workforce planning
• Hands‑on experience with forecasting, capacity planning, scheduling, and day‑of‑operations workforce support
• Exposure to workforce budgeting, resource allocation, or financial forecasting tied to staffing decisions
• Strong analytical skills with advanced proficiency in Excel, including pivot tables, formulas, lookups, and data modeling
• Experience working with workforce platforms and operational data sources (e.g., WFM tools, contact center systems, time & attendance systems)
• Ability to analyze complex workforce data and translate insights into clear, actionable recommendations
• Proven ability to work directly with operational leaders and executive stakeholders
• Strong written and verbal communication skills, with comfort presenting data and insights to non‑technical audiences
• Ability to manage multiple priorities while maintaining accuracy, accountability, and follow‑through

How you can Stand out:

• Experience with Sigma or other process improvement methodologies
• Familiarity with data visualization tools such as Tableau or Power BI
• Working knowledge of SQL or advanced querying techniques
• Experience partnering with senior leaders to influence workforce strategy and planning decisions

Equal Opportunity Employer M/F/D/V