Marine Service Advisor

Marine Service Advisor

Location:

Cape Coral, FL, USA
Pay: $25.00–$35.00 per hour, full time.
Benefits include medical, dental, vision, HSA, FSA, 401(k) with matching.

The Boat House Group, a Top 100 dealer, is expanding its service department and seeks a dedicated Service Advisor to deliver exceptional customer service and support the team.

• Communicate professionally with customers via phone, email, and in person.
• Greet customers promptly and maintain a courteous demeanor.
• Use dealer management software and demonstrate knowledge of marine parts and components.
• Handle phone inquiries quickly and courteously.
• Sell service and maintenance to customers in person, by telephone, and electronically.
• Schedule appointments that support business goals and customer convenience.
• Refer to service records and recommend additional service and maintenance per manufacturer and company procedures.
• Inspect boats and motors before repair or maintenance, noting work accurately.
• Complete repair/maintenance paperwork accurately and on time.
• Secure customer approval before starting work, covering cost, delivery, payment, warranties, and completion dates.
• File for warranty pre‑authorizations following manufacturer guidelines.
• Communicate additional work needs promptly to the customer.
• Follow up with each customer 48 hours post‑delivery to confirm satisfaction.
• Handle complaints by following procedures to reach a satisfactory resolution while protecting company interests.
• Refer potential sales leads to the Sales Department.
• Maintain a positive working environment with internal staff and vendors.
• Keep work areas clean, organized, and safe.
• Attend assigned meetings and complete required training.
• Adhere to all company policies and safety procedures.

• Service writing experience.
• Attention to detail.
• Excellent listening and communication skills.
• Dedication to customer service.
• Strong phone and follow‑up skills.
• Previous marine industry service advisor experience (preferred).
• Understanding of service department operations and timing importance.
• Positive attitude and genuine team spirit.

Other duties as assigned. Candidates must undergo a drug screen prior to hire.

The Boat House is an Equal Opportunity Employer (EOE). All candidates are considered without regard to any protected class.