On-Demand: Guest Advocate; Cashier), General Merchandise, Fulfillment, Food and Beverage, Style

Overview

On-Demand:
Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T2316) – Target

Starting Hourly Rate / Salario por Hora Inicial: $15.75 USD per hour

ALL ABOUT TARGET:
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.

ALL ABOUT ON DEMAND:
You can work as much or as little as you like as an On-Demand Team Member (TM) and your schedule may vary depending on shift availability and store needs. This role is ideal for those looking for a personalized work schedule. As an On-Demand TM, you will not be included on the posted weekly schedule, but you will have the opportunity to create your own schedule by picking up shifts posted by leaders or other team members (via the myTime scheduling app).

When you pick up a shift, reliable attendance is necessary. You should engage by picking up and working shifts at least once every 4 weeks (minimum of four hours). You may receive flex time in certain circumstances, but you must respond to our contact attempts to confirm your interest in working shifts. If you do not respond, employment may be terminated.

If you do not work at least one shift within 5 months, employment may be administratively terminated. Your communication and ability to work when the business demands it are critical to your success in this role. Should you be offered a position as an On-Demand TM, you will be required to attend a Target Welcome orientation and commit to a short-term structured training schedule.

After that, the myTime mobile scheduling app is where you can pick up desired shifts.

ALL ABOUT SERVICE & ENGAGEMENT:
Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction, loyalty enrollment and store cleanliness. Advocates of in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and guest loyalty. Empowered to make shopping quick and easy for guests at the check lanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.

AT TARGET, we believe in our team members having meaningful experiences that help them develop skills for a career. The role of a Guest Advocate can provide you with the skills and experience of:

• Communicating and interacting with guests to build an inclusive guest experience
• Blending problem solving and decision making to positively impact the guest experience and resolve guest concerns
• Adapting to different guest interactions and situations
• Promoting and engaging around various benefits, offerings and services

As a Guest Advocate, no two days are the same, but a typical day will most likely include the following responsibilities:

• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard.
• Create a welcoming experience by greeting guests while completing daily tasks.
• Engage with guests to help solve their specific needs when they need assistance.
• Be knowledgeable about the tools, products, and services available in the total store to solve issues and improve guest experience.
• Thank guests and let them know you are happy they chose to shop at Target.
• Scan and bag items efficiently, accurately and in compliance with food safety standards and company best practices.
• Work efficiently to minimize guest wait time while maintaining service and accuracy.
• Make the guest aware of current and upcoming brand launches, store activities and events.
• Know and speak to Target Loyalty benefits and assist with enrollment; be familiar with fulfillment services and direct guests to enroll, activate and use them.
• Understand and show guests how to use Wallet and other Target App features.
• Attempt returns and follow register prompts, partnering with leaders as needed to solve for the guest while following Target policies and procedures.
• Partner with leaders to de-escalate situations and recover the guest shopping experience per policies.
• Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests.
• Maintain a clean, clutter-free…