Dispatcher/Customer Service Representative
Job in
Cape Coral, Lee County, Florida, 33990, USA
Listed on 2026-10-21
Listing for:
Air Necessity, Inc.
Full Time
position Listed on 2026-10-21
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Office Administrator/ Coordinator
Job Description & How to Apply Below
You're the voice customers hear when their AC is out and the person who keeps our technicians moving. Answer calls, book same-day appointments, dispatch efficiently and follow up so nothing falls through the cracks.
What you'll do- Answer inbound calls, texts and web leads; book and confirm service appointments
- Dispatch technicians by location, skill and urgency; keep customers updated on arrival times
- Process invoices, payments and maintenance-plan renewals in our field service software
- Follow up on estimates and request Google reviews after completed jobs
- Coordinate parts orders and permit paperwork with the install team
- 2+ years customer service, dispatch or office experience (home services preferred)
- Calm, friendly phone presence; you can de-escalate a hot, frustrated customer
- Comfortable with scheduling software, Google Workspace and texting platforms
- Organized and detail-oriented; nothing gets lost
- Experience with Service Titan, Housecall Pro or similar
- Bilingual English/Spanish
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