Dispatcher, Customer Service​/HelpDesk

Join a Team That Values You – Dispatcher Opportunity at Bayonet Plumbing, Heating & Cooling (A Division of IES)

Onsite position - Non remote. Day time hours.

Are you a natural problem solver who thrives in a fast-paced environment? Do you take pride in clear communication, critical thinking, and being the go-to person your team can count on? If so, we want you on our team!
Bayonet Plumbing, Heating & Cooling
, a trusted name and a division of IES, is growing – and we’re looking for motivated, detail-driven individuals ready to build a meaningful, long-term career as a Full-Time Dispatcher
.

What You’ll Be Doing
This isn’t just a desk job — it’s the heartbeat of our field operations. As a Dispatcher, you’ll:

• Use Service Titan software to coordinate field technicians and routes
• Communicate job details, traffic updates, and priorities to technicians in real time
• Strategically schedule HVAC start-ups across assigned territories
• Act as the critical communication link between techs, managers, and builder reps
• Keep detailed logs and reports to ensure every job runs smoothly

What We’re Looking For
We’re not just hiring anyone. We’re building a team of thinkers and doers who are:

• Strong communicators with a team-first mindset
• Calm under pressure and quick on their feet
• Skilled at multitasking and managing fast-moving priorities
• Tech-savvy and comfortable learning new systems (Service Titan, Build Pro/Supply Pro a plus!)
• Organized, dependable
  , and looking for more than “just a job”
• Evening availability is required

Bonus if you have experience in dispatching or HVAC, but it’s not a deal-breaker.

This position is not eligible for visa sponsorship or work authorization support. Candidates must be authorized to work in the United States on a full-time basis without current or future need for employer sponsorship.

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2025 fiscal year ending September 30, 2025, IES produced over $3.3 billion in revenue and employed over 10,200 employees at over 174 domestic locations across the United States.

Our commitment to our employees is reflected by our actions:

• Safety is Priority One – and our record shows it
• Competitive Pay
• Company 401K plan with Employer Contribution Match
• Company Paid Time Off
• Company Paid Life Insurance
• Choice of Medical Coverage including Prescription and Short Term Disability Plans
• Choice of Dental and Vision Coverage
• Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
• Auto and Home Insurance Discount Programs