Onsite SaaS Customer Support Specialist; HCM

Gravity IT Resources is seeking a Customer Service Representative in Florida to serve as the first point of contact for customers in a phone-first, onsite role. You will handle inbound calls, troubleshoot product issues, and provide clear, professional support for HCM solutions including payroll, HR, time and attendance, and benefits.

You will own customer issues from start to finish, document interactions in CRM, collaborate with cross-functional teams, and uphold CSAT and NPS targets while

We are looking to fill the Onsite SaaS Customer Support Specialist (HCM) position at Gravity IT Resources in FL, United States.

We are seeking a motivated Onsite SaaS Customer Support Specialist (HCM) to join Gravity IT Resources in FL, United States.

Consider building your career as a Onsite SaaS Customer Support Specialist (HCM) at Gravity IT Resources.