Front Desk, Healthcare

Job Summary The Front Desk plays a key role in ensuring smooth front-line operations. Responsibilities include welcoming patients, managing check-ins, scheduling appointments, handling inquiries, and maintaining an organized and professional reception area. This position is essential in creating a positive first impression and supporting effective communication between patients and staff.

Job Responsabilities
• Greet and assist patients as they arrive, ensuring a friendly and welcoming atmosphere.
• Manage patient check-in and check-out processes, verifying and updating patient information.
• Schedule and confirm patient appointments, coordinating with healthcare providers to optimize appointment availability.
• Answer phone calls and respond to inquiries, providing information or directing calls to the appropriate staff member.
• Process patient payments, verify insurance information, and assist with billing inquiries.
• Maintain organized patient records and ensure accuracy of data in electronic health records (EHR) systems.
• Coordinate with medical staff to prioritize and manage patient flow within the clinic.
• Address and resolve patient concerns or issues promptly and professionally.
• Collaborate with other administrative staff to ensure smooth clinic operations.
• Stay informed about changes in healthcare policies, insurance regulations, and clinic procedures.

Education and Experience
• High school diploma or equivalent.
• 1 year minimum of previous experience in a healthcare front desk or administrative role is required
• Knowledge of medical office procedures and terminology.

Knowledge, Skills & Proficiencies
• Proficient in using computer systems and office software.
• Proficiency in Creole/French is a plus
• Strong interpersonal and customer service skills.
• Excellent organizational and time-management abilities.
• Attention to detail and accuracy in data entry.
• Familiarity with insurance verification and billing processes.
• Ability to handle confidential patient information with discretion

Physical Requirements /Working Environment
• Ability to sit or stand for extended periods.
• Moderate computer use is required.
• Fast-paced office environment with frequent patient interaction.
• Occasional lifting of light office supplies may be required.

AHCA Requirements This position may require successful completion and maintenance of an AHCA Level 2 background screening in accordance with Florida healthcare regulations. Candidates must be able to meet all eligibility and compliance requirements prior to employment.

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