Sr ServiceNow Developer

The Sr Service Now Developer will play a key role in maturing our Service Now platform, and as a result, our Service Management practice. This individual will be working with key business units and process managers in order to build solutions and processes, supporting maintenance, continual service improvement, and new capabilities on the Service Now platform.

Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled job, import sets and transform maps, ACLs and notifications Develop existing and custom applications within Service Now including integrations with other applications, such as Azure Dev Ops, Git Hub, Jenkins, Git Lab, and other CI/CD platforms using REST APIs, Integration Hub, and Service Now Dev Ops capabilities Develop custom integration components (SSO, CMDB, SAS connectors etc.)

and integrate legacy systems with Service Now using mid-server, web services, chatops, email and other relevant technologies Design and implement Service Now integrations with Dev Ops and CI/CD pipelines, enabling automated Change Management, deployment tracking, and Release Management governance Automate the creation, validation, approval, and closure of Change Requests based on CI/CD pipeline deployment activities Configure pipeline integrations to capture build, deployment, release, and change information within Service Now for end-to-end traceability Hands on experience in Service Catalog/Service Portal modules Support Service Now upgrades, patches, clones, releases, testing and production deployments Create and use update sets to move customizations between Service Now instances Design for and maintain a highly available and recoverable environment Provide administrative Service Now support, including advanced support via troubleshooting, implementing bug fixes and root cause analysis Document, maintain and update policies, procedures and controls for the operation of the Service Now platform and its SDLC Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated Work with process managers to fully understand business functionality, pain points, and areas of improvements Commit to the continuous improvement and learning of development and Service Now best practices, tools and technology Proactively keeps Service Now skills current Manage and lead the development work of vendors and consulting staff Mentor and share Technical knowledge with Service Management team

3+ years of experience of Service Now development 3+ years of experience in IT Service Management process design Service Now System Admin Certification Overarching understanding of Service Now Enterprise product suite & capabilities Fundamental understanding of the key technologies relevant to the Service Now integration solutions including:
Service Now API's, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS Ability to apply business concepts into a technical solution Web portal development skills, such as HTML, CSS, Angular JS, bootstrap Experience implementing the following Core Process Areas:
Incident, Problem, Change, Service Catalog, Request, CMDB, Knowledge Ability to create reports using the standard reporting engine, plus metrics and SLAs Follows Service Now best practices (including scripting, security, implementation) Displays aptitude in learning new modules based on training materials Experience with collaboration across functional borders enterprise-wise (i.e. within and outside of IT) Clear written and verbal communication skills ITIL foundation certification High school diploma or GED

Service Now Certified Application Developer 3+ years Service Now administration in an enterprise environment 5+ years of experience of Service Now development 5+ years of experience in IT Service Management process design 2-4 year technical oriented degree, or equivalent work experience with technical product and application support, or equivalent work experience with healthcare business processes ITIL Intermediate certification Excellent interpersonal, communication, collaboration and documentation skills.

Asset Management Experience Experience in a healthcare domain Passion for providing excellent service to all internal customers

NA License/Certification: NA

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