Supervisor Region Operations

Location: CAPE CORAL, FL, US, 33904 NAPLES, FL, US, 34105 FORT MYERS, FL, US, 33916

Company: Lumen Technologies

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Supervisor Region Operations responsibilities are to manage technicians in specific service areas, and to provide quality residential and business communications services on a profitable basis while adhering to company policies, procedures and directives. Develop and maintain an aggressive, knowledgeable, customer-focused team that promotes and sells Lumen products and services while providing a service experience that exceeds the customer's expectations.

• The primary location for this role is Cape Coral, Fort Myers, or Naples, FL.
• There is a 20% travel expectation in this area.

• Manage the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities.
• Serve as the single point of contact between Lumen and Contractors to resolve issues arising during the construction and/or maintenance process.
• Emphasize training, coaching, and development of employees regarding new processes and quality standards, customer contact, safety, expense control, and technical skills.
• Lead a team of technicians who meet attendance and performance standards.
• Represent Lumen with customers and governmental agencies.
• Collaborate with the union to achieve a win-win working relationship.
• Celebrate successes, appropriately use rewards and recognition.
• Motivate team for continuous improvement and achievement of maximum performance.

Minimum Qualifications:

• Previous experience managing teams within a telecom technical environment with typically 4+ years of experience.
• Strong skills and experience in employee development to include training, coaching, and mentoring in a union environment.
• Computer skills are required including Excel, email, Word, and legacy systems.
• Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by Lumen is preferred.
• Working knowledge of the splicing and construction process for the telecommunication industry.
• Working knowledge of Contractor relations.
• Ability to work in a consultative manner with others, i.e. establish rapport, interview, fact-find, present options, recommend solutions, follow-up, and customer-focused behavior.
• Previous experience in a multi-tasking, result-oriented position in a deadline-focused department.
• Bachelor's degree or equivalent education and experience. 5+ years related experience.

Preferred Qualifications:

• 2+ years of experience managing teams within a telecom technical environment.
• 2+ years of experience with installation, maintenance, and repair of POTS and HSI.
• 2+ years of experience with Excel, email, and legacy systems.
• Duty Management work will be scheduled on a rotation basis and pager duty will be required.
• Requires varying tours and hours including possible mandatory overtime and holidays.
• Must perform work with minimal supervision.
• Must be able to prioritize multiple projects and perform under pressure.
• Must negotiate time frames for completion…