Regional Operations Manager

Regional Operations Manager (63095) - Sanitas Medical Centers

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“Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.”

The Regional Operations Manager oversees the performance and daily operations of multiple medical centers within an assigned region, ensuring alignment with organizational goals, service excellence, and profitability. This role provides leadership to Center Managers and their teams, driving patient satisfaction, operational efficiency, and financial performance through effective oversight of workflows, staffing, budgets, and compliance. The Regional Operations Manager monitors key performance indicators, supports care gap closure and population health initiatives, and fosters collaboration with providers, payers, and peers to ensure patients receive high‑quality, timely, and coordinated care.

Through strategic alignment, staff development, and stakeholder engagement, the Regional Operations Manager ensures the region meets contractual obligations and contributes to long‑term organizational growth.

• Ensures all medical centers within the region deliver a consistent, high‑quality care experience by meeting service‑level goals and patient satisfaction targets. Executes on strategies to reduce complaints, address service failures in real time, and implement corrective actions across centers. Promotes a patient‑first culture that drives retention, loyalty, and community reputation.
• Oversees daily operations across multiple centers, ensuring workflows, scheduling practices, and referral/HIM processes are followed consistently. Collaborates with Center Managers and Regional Medical Directors to optimize provider utilization, reduce patient no‑shows and cancellations, and improve access to care for the regional population.
• Monitors risk‑stratified populations to ensure patients are seen according to their needs, with emphasis on complex and/or chronic patients and those with chronic conditions. Executes on strategies to close gaps, improve continuity of care while meeting contractual and quality objectives that support patient outcomes and drive business goals.
• Drives operational excellence by monitoring regional KPIs, including provider productivity, encounter closure, patient cycle time, continuity of care, complaint ratios, and utilization of ancillary services. Develops action plans with Center Managers to address underperformance and align operations with organizational standards.
• Manages regional budgets, operating expenses, and revenue performance to support profitability and sustainability. Manages overtime, oversees supply orders, and monitors collections and claims denials across centers. Prepares and presents operational and financial reports to senior leadership, highlighting results, variances, and improvement initiatives.
• Recruits, trains, and develops Center Managers and their teams. Conducts performance evaluations, provides coaching, and ensures adequate staffing aligned with budgets. Promotes teamwork, recognizes high performance, and fosters a culture of accountability, engagement, and continuous improvement across the region.
• Ensures all centers maintain safe, clean, and compliant environments by coordinating preventive maintenance, addressing facility issues promptly, and enforcing safety policies. Oversees staff training on safety standards, emergency preparedness, and regulatory requirements to guarantee a safe and supportive environment for patients and staff.
• Builds and maintains strong relationships with payer partners to ensure patients receive the best possible care and maximize insurance benefits. Collaborates with payers to address barriers to care, improve coordination, and support contractual performance objectives.
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