Assistant Store Manager - Aventura

Position: Assistant Store Manager - Aventura | $23/HR + Monthly Bonus

Description

Store Team Lead Role Purpose

As a Team Leader, you bring the Store Manager's vision to life every day on the sales floor. You lead the team during your assigned shifts, ensuring a welcoming, customer-ready environment and consistently delivering Wild Fork's service philosophy of personal chef & friendly butcher.

You guide and coach Sales Associates, support onboarding and product knowledge training, execute operational routines, and uphold our values — Determination, Simplicity, Availability, Humility, Sincerity, Discipline, Ownership.

You are a hands-on leader focused on execution, customer experience, and team development — and play a key role in creating a store environment that people love to shop and work in.

Position Type:
Full-Time
Starting Wage: $23.00 per hour + Monthly Bonus Potential

Core Responsibilities
1. Shift Leadership & Operational Excellence

• Lead the store during assigned shifts, ensuring customer readiness, cleanliness, and proper coverage.
• Execute opening and closing routines as directed by the Store Manager.
• Maintain accurate temperature logs, food safety standards, sanitation routines, and freezer management.
• Ensure accurate cash handling and adherence to SOPs.
• Identify operational gaps and elevate appropriately.
• Monitors business needs throughout the shift and adjust priorities, floor coverage, and team focus based on traffic patterns, service demands and sales opportunities.

2. Customer & Brand Experience

• Model and teach Wild Fork’s W.I.L.D Steps of Service.
• Deliver a warm, engaging, "personal chef & friendly butcher" experience with product expertise, cooking tips, and meal recommendations.
• Support service recovery with empathy and speed.
• Ensure every customer feels welcomed, valued, and inspired to return.

3. Sales Floor Coaching & Sales Culture Support

• Motivate the team to engage customers, build baskets, and drive conversion.
• Direct floor zoning, adjust coverage in real time, and maintain visibility during peak traffic.
• Reinforce sales expectations with the team to support hitting daily sales target.
• Maintain an easy-to-shop store through timely recovery and replenishment.
• Reinforces product knowledge and selling behaviors through in-the-moment coaching that builds associate confidence and supports conversion.

4. Training, Onboarding & Team Support

• Deliver on-the-job training for new team members, including product knowledge, service standards, and SOPs.
• Support structured onboarding and ensure new hires complete required learning modules.
• Provide real-time coaching and feedback to associates, and communicate performance opportunities and support needs to the Store Manager.
• Foster a positive, inclusive environment where Forkies feel supported and engaged.
• Supports team capability by reinforcing onboarding, delivering on-the-job training, and providing follow-up coaching on service, product, and operational standards.

5. Inventory, Merchandising & In-Stocks Execution

• Complete receiving, stocking, recovery, and FIFO rotation with accuracy and urgency.
• Maintain clean, organized, visually compelling shelves and freezers.
• Report out-of-stocks, shrink concerns, or product quality issues promptly.
• Support accurate and timely planogram changes and promotional execution.

6. Compliance, Safety & SOP Execution

• Execute daily temperature logs, food safety checks, sanitation routines, and equipment inspections.
• Support adherence to company policies and safety procedures.
• Immediately elevate any compliance risks or safety concerns to the Store Manager.

Qualifications

• 1-3 years of experience in retail, grocery, restaurant, or specialty food.
• Demonstrated leadership ability or prior key-holder experience preferred.
• Strong customer service, communication, and problem-solving skills.
• Ability to coach,…