Government Account Executive

Account Executive, Government

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Description Summary

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing Applic or calling

Serious ambition welcome. Come build stellar relationships with customers as you offer them T-Mobile's unparalleled product and service line. This is a true hunter role! We're looking for goal-oriented, persistent, outstanding sales professionals to bring our products and services to underserved markets. In the process, we can turn the wireless industry on its head, un-limit what customers expect, and ignite your true potential.

The Account Executive, Government position focuses on the customer life cycle, supporting the growth of State and Local Government. The primary responsibilities are to sell to State and Local accounts, renew contracts, increase customer happiness, and improve revenue while driving customer retention activity. As an Account Executive, your performance is evaluated on your ability to meet sales expectations and maintain a high level of job performance through a variety of metrics focused on building the business.

The quality and method of work must be consistently completed in accordance with T-Mobile's core values.

Responsibilities

• New Sales activities:
  Utilize contact list to call leads to generate sales opportunities. Exceed monthly sales, renewal, and churn target goals. Welcome customers to T-Mobile and review service agreement, answer questions regarding service, and probe for additional business. Sustain monthly call goals as expectations dictate.
• Account Management and Maintenance
  
  Activities:
  
  Establish and cultivate customer relationships to drive sales and increase customer base. Complete Customer account maintenance resulting from account reviews. Provide account analysis to determine up-sell and renewal offers. Supervise and resolve customer issues. Track individual account activity and results.
• Extensive data entry, system navigation, and utilization required, including independent analysis and sophisticated decision making related to information. Accuracy and efficiency in data entry required.
• Successfully completes continuous training to maintain knowledge of products, services, and sales approaches. Uses automated knowledge system, as well as any training tools provided to deliver outstanding service to meet T-Mobile's efficiency and quality standards.
• Attains productivity and sales goals based on targeted metrics. Meets/exceeds all departmental goals and business objectives.
• Demonstrates positive and coordinated behavior with customers and coworkers. Demonstrates personal leadership in consistently maintaining high standards for ethical and professional conduct.
• Disburses adjustments and credits as appropriate within established limits and criteria.
• Supports team initiatives and creates an inclusive environment.
• Also responsible for other Duties/Projects as assigned by business management as needed.

Qualifications

• Bachelor's Degree preferred
• 2-4 Years:
  Selling To Government (State And Local) Accounts
• Less Than 2 Years:
  Extensive Customer Service Experience
• Less Than 2 Years:
  Business Markets Sales Experience
• Less Than 2 Years:
  Wireless Industry Sales Experience
• Less Than 2 Years:
  Telesales Or Technical Sales Experience
• Microsoft Excel
• Customer Happiness
• Attention To Detail
• Communication Skills
• Presentation Skills
• Problem Solving
• Analysis

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your outstanding work:

• Competitive base pay plus commission potential
• Benefits for part-time and full-time associates
• Medical, dental and vision benefits
• Matching 401(k)
• An annual Employee Stock Grant, and a…