Tow Operator

LIGHT AND MEDIUM DUTY TOW TRUCK DRIVER/OPERATOR Position Description Job Summary

• Perform emergency road service, towing, accident recovery, and abandoned vehicle recovery using assigned truck and towing equipment correctly as trained. Present to the customer a professional self‑image and Company image through excellent service, safe operation and timeliness. Maintain truck and equipment in compliance with Company procedures and perform necessary documentation timely and correctly according to procedures in effect.

• Arrive at work on time daily, ready for duty when shift starts;
• Provide towing and roadside assistance in a safe, professional and timely manner, free of accident, injury or damage;
• Submit accurate notes and photos in invoices and process payments;
• Complete pre‑trip inspection through Tow Book daily, before your shift starts;
• Maintain truck fluid levels according to manufacturer standards;
• Maintain consistently excellent assistance;
• Abide by all Federal, State and Municipal laws, rules and ordinances and maintain a clean driving record;
• Maintain truck and equipment in a safe, clean state, operating it in a safe and professional manner;
• Maintain personal appearance and uniforms in compliance with established Company standards;
• Attend any and all online or hands‑on training that the Company will provide and request;
• Driving, sitting, bending, lifting, hearing and responding to radio and telephone communications; performs such other duties as may be assigned by the manager;
• Attend driver and employee meetings as requested for job and safety information;
• Assist in training new employees when requested;
• Perform other duties, including cleaning the shop and maintaining storage yard, as required.

• Possess correct and valid driver’s license for weight and vehicle assigned;
• Live in a geographical area that allows timely response to calls from home after hours and weekends, as requested;
• Demonstrate a positive customer service attitude – both to co‑workers and customers;
• Possess good English verbal communication, legible handwriting and basic math functionality;
• Ability to safely lift 75 pounds unassisted;
• Ability to safely wear a seatbelt 100% of the time while driving a company truck;
• Ability to sit in a vehicle seat for extended periods, significant amount of driving, bending, lifting, listening to and responding to phone communications.

• Knowledge of safe attachment and towing procedures for vehicles and equipment towed;
• Proper use of smart phones and the dispatching app, Tow Book;
• Comprehension of directions, responding timely and efficiently to call assignments;
• Safe backing skills into tight quarters without damage to towed vehicle, customer’s property or tow truck or trailer;
• Accident scene management and safe vehicle recovery techniques;

• Professional appearance, behavior and communication;
• Positive attitude, customer service skill, tact, diplomacy and ability to deal effectively with irate or upset customers;
• Responds professionally when dealing with law‑enforcement personnel; remains calm and rational in emergency situations;
• Outstanding communication/rapport‑building skills and team attitude in dealing with all others.

I have read the foregoing description. I understand and agree to its terms and conditions and understand that my continuing employment with the Company in this position depends upon my meeting these job requirements.

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• Provides professional, safe, quality towing, recovery and emergency road services for large trucks, vehicles and…

• Can effectively and safely handle towing and recovery jobs involving heavy trucks, trailers, equipment and large vehicles;
• Responds in an efficient and timely manner to all calls assigned or dispatched;
• Accepts assigned work schedule, including possible “On‑Call” assignments for nights and weekends, as necessary;
• Assesses need and provides safe and appropriate attachment for recovery, up‑righting and towing of vehicles;
• Timely,…