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Bilingual HelpDesk/Support

Member Service Representative

Job in Cape Girardeau, Cape Girardeau County, Missouri, 63705, USA
Listing for: Ozarkfcu
Full Time position
Listed on 2026-01-12
Job specializations:
  • Customer Service/HelpDesk
    Bilingual, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 16 - 25 USD Hourly USD 16.00 25.00 HOUR
Job Description & How to Apply Below

General Requirements:

  • High school graduate
  • Pleasant, neat appearance
  • Must work WELL with public
  • Good telephone skills
  • Organized worker

Job Duties:

  • Greet and welcome members and visitors to the credit union in a professional manner, providing prompt, efficient, and accurate service in the processing of transactions.
  • Provide in-person and by-telephone general and specific service-related information concerning credit union services or policies.
  • Respond to email or other electronic requests submitted by members.
  • Respond to members' requests, problems, and complaints and/or direct them to the appropriate person for specific information and assistance.
  • Open new accounts, and service existing accounts. Set up new account files, and provide members with all necessary information for membership.
  • Maintain signature cards and other account documents. (POAs, trust agreements, etc.)
  • Prepare monthly new/closed account report for board.
  • Oversee safe deposit box program: includes renting boxes, maintaining agreements, assisting members with box access, generating and mailing notices, etc.
  • Handle requests from members for transfers, withdrawals, check requests, CD transactions, line of credit advances, and any other requests received from members.
  • Promote credit union products and services based on member's needs.
  • Provide information on investment alternatives to members wishing to deposit funds with the credit union.
  • Process member mail transactions as needed.
  • Mail receipts and checks to members as indicated by policy and procedure.
  • Research accounts for deposit, withdrawal, and loan-payment discrepancies.
  • Assist members in balancing their accounts.
  • Assist members with the proper completion of payroll deduction and direct deposit forms.
  • Other duties as may be assigned from time to time.

    • Job Type: Full-time
    Pay: $16.00 - $25.00 per hour & based on experience

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