Service Scheduler Job Cape Girardeau area,Missouri USA,Customer Service/HelpDesk

Coad Toyota is looking for an experienced candidate with a commitment to customer service at the highest level to fill our Service Scheduler position. This position will handle inbound calls for service scheduling. This candidate will facilitate the appointment process in a professional, friendly, courteous, and informative manner. The schedule is either 5 8-hour days Tuesday through Saturday or 4 10-hour days Wednesday‑Saturday.

Responsibilities

Booking appointments based on a maintenance schedule and in accordance with company policies and manufacturers specifications
Daily customer retention outgoing calls and reminders
Learning the duties of the Service Advisors in order to assist with the overall performance of the service drive, and to schedule appropriately
Documenting and updating customer records in real-time, based on interactions
Make outgoing call based on our customer database program – NO COLD CALLING

Qualifications ul>

A general understanding of automotive service and repair

The desire and ability to keep abreast of automotive technology changes

A thorough understanding of time management and appointment scheduling

Solid multi-tasking skills and the ability to work in a fast-paced environment without sacrificing customer service

The ability to instantly build rapport with a friendly, professional demeanor

Excellent communication skills both oral and written

Works well in a team environment

Happy and Positive Attitude

Proficiency in MS Office (MS Excel and MS Word) preferred but not required

Excellent time management skills and the ability to prioritize work and handle work flow

Attention to detail and problem-solving skills

Excellent written and verbal communication skills

Strong organizational skills with the ability to multi-task

Must be able to work under pressure

Willingness to learn multiple software programs

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