Lab Support Technician ; Non-Exempt Varies​/Rotating

Position: Lab Support Technician I, Mercy Southeast

Department: Lab Outreach

Shift: Full-Time (40 hrs. Week), Varies/Rotating. 8 hour shifts,  depending on route assigned. Rotates weekends and holidays

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The Lab Support Technician (LST I) is part of the provider care team acting in a support capacity for reports, data and scheduling functions of the laboratory. This position is responsible for providing accurate, timely and effective provision of laboratory support. The LST I will be required to exhibit excellent customer service skills in line with the Mercy Signature Service with all internal and external customer interactions.

The LST I is responsible as required for the skillful acquisition of laboratory specimens for testing, utilizing safe, accurate, effective, professional methodologies while observing HIPAA confidentiality requirements and lab policies. The LST I will be responsible for all processing, transport and referral of all types of laboratory specimens and reports as required. In order for the co-worker to achieve the competencies of the LST I position they must be observed by laboratory management or designee and complete all departmental checklists for the LST I position.

Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Financial Performance

Demonstrates stewardship of resources in regards to inventory, time management, and meeting productivity standards.

Operational Effectiveness

Demonstrates effective computer skills for both electronic communication and data management. Creates and uses work aid documents as needed. Organizes, prioritizes and completes work to meet defined turnaround time and expectations. Assesses issues that arise and communicates to appropriate stakeholders for resolution, as required. Participates in effective inventory control as needed. Communicates professionally and effectively with co workers health care professionals, vendors and the public using Mercy signature service.

Participates in training and education of others as requested. Attends department, laboratory, and Mercy system meetings as required. Performs acquisition, labeling, transfer, and referral of all required types of specimens for laboratory testing: utilizing accurate, effective, professional, and confidential accepted methodologies as required. Assists with processing of specimens and reports in laboratory specialty areas as required. Resolves billing issues as required.

Performs other duties as required.

Workplace Excellence

Complies with departmental operational policies to meet staffing plan and department needs. Displays a spirit of cooperation and concern for all patients, fellow staff members, and providers. Demonstrates initiative to assist the laboratory and support areas where needed. Participates in continuing education and staff developmental activities.

Quality

Demonstrates and documents competency in areas of assigned responsibility according to CMS guidelines. Receives and distributes laboratory reports as required under the direction of lab management. Communicates and documents essential information according to the established policies and procedures. Identifies, reports, and engages in opportunities for process improvement. Complies with all safety regulations and requirements (i.e. chemical hygiene plan, exposure control plan, blood borne pathogens).

Continuing Education

Accumulates a minimum of 6 CEU annually. Certificate of attendance or sign in sheet required. Job related or approved by laboratory management. Completes mandatory courses on time.

Other

Performs other work duties as assigned.

Education: High school diploma, G.E.D, or enrolled in a healthcare career program…