Registration Specialist - Emergency Department

JOB SUMMARY

The Registration Specialist is responsible for check-in, preregistration, registration, preadmission, and admission. These functions include but are not limited to obtaining accurate and thorough demographic information, complying with CMS, government payors, commercial and third‑party payors, EMTALA, and The Joint Commission rules and regulations. The role also involves benefit verification, preauthorization requirements, obtaining signatures on consent for treatment, collecting copayments and other payments on previous balances, obtaining information, pictures, and signatures on HIPAA forms, issuing Medicare/Tricare Important Messages and Patient Rights and Responsibilities.

The Registration Specialist is goal‑oriented and makes decisions based on the worth and success of each individual involved in the Revenue Cycle.

• Responsible for obtaining photo , insurance cards, signed forms and orders (when applicable) and scanning into the medical record at the time of registration/admission.
• Responsible for working and maintaining system work queues.
• Answer the telephone, fax, scan, DPM’s, and perform various other duties assigned by the manager.
• Cross‑trained with System Scheduling, Authorization, & Referrals to assist as needed.
• Works closely with other personnel to ensure a smooth, timely flow of patients and information to maximize reimbursement for services.
• Promotes harmonious and efficient intra‑ and inter‑departmental relationships and delivers quality customer service.
• Adheres to the Mission, Vision, Values, and Philosophy of the department and Saint Francis Healthcare System.
• Constantly works with and maintains restricted or confidential information from many sources within the Healthcare System.
• Performs any other duties assigned by the Supervisor or Manager.

Type: Full Time (72 hours per 2 week pay period, with benefits)

Hours: Vary

Education: High School Diploma or equivalent required.

Certification & Licensures: N/A

• Two years of experience in a business, billing, or healthcare scheduling/registration/admissions setting preferred.
• Ability to proficiently utilize a computer and software programs is essential.
• Must maintain a professional and courteous manner in dealing with customers and staff in all manners of communication.
• Must demonstrate appropriate and timely independent judgment.

Saint Francis Healthcare System provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics. In addition to federal law requirements, Saint Francis Healthcare System complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

In compliance with the ADA Amendments Act (ADAAA), should you have a disability and wish to request an accommodation to apply for a currently open position with Saint Francis Healthcare System, please call 573‑331‑5152 or email

Saint Francis Healthcare System supports the overall health and wellness of our colleagues by discouraging the use of tobacco and nicotine products. If you are selected for a career opportunity with our organization and are a tobacco or nicotine user, you will be required to complete a tobacco/nicotine cessation program within your first year of employment. This program is free of charge as part of our Employee Assistance Program.