Front Desk Supervisor

Front Desk Supervisor – Tru by Hilton

Location: 2520 Veterans Memorial Drive, Cape Girardeau, MO

Shift Time: 3pm - 11pm

Starting Pay: $18.50 per hour

• Ensure the complete and constant satisfaction of all hotel guests
• Resolve guest complaints
• Confirm that all aspects of a guest's interaction with the facility concerning the front office operations are complete and accurate
• Ensure implementation of programs meet or exceed the goals of the team
• Spearhead and direct service culture action plans
• Responsible for interviewing, hiring, counseling and evaluating all front office and reservations staff
• Train, evaluate and schedule Guest Service Representatives
• Implement new programs and policies
• Maintain and ensure compliance with all brand and company standards
• Supervise reservations, group information and functions
• Assist in the budgeting process
• Participate in daily and weekly revenue meetings
• Ensure GSR behavior abides by employee handbook
• Assist in scheduling and facilitating classes for new hotel hires
• Responsible for training and supervising
• Hold meetings for front desk team members on selling, rate management, customer service, etc.

• Exceptional people/interactive skills
• Leadership/Supervisory abilities
• Strong communication skills and processes
• Capability of utilizing operating systems and computers
• Possess high level of energy, creativity and enthusiasm
• Excellent oral and written skills and communications

• High school diploma or equivalent
• Minimum of 3 years of guest service experience
• Minimum of 2 years of management experience
• Competent knowledge of all functions of the job with or without reasonable accommodations

• Mid‑Senior level

• Full‑time

• Management and Manufacturing

• Hospitality