Help Desk Technician - Information Technology

Help Desk Technician – Information Technology

Southeast Missouri State University (Cape Girardeau, MO)

Salary: Depends on qualifications.
Job Type: Full-Time.
Final date to receive applications: December 1, 2025

The Office of Information Technology is seeking a Help Desk Technician to support university users across diverse computing and classroom technologies. The successful candidate will provide prompt, customer‑focused support and troubleshooting to maintain a productive learning environment.

• Provide technical support to university customers via phone, email, chat, and walk‑in.
• Research, analyze, diagnose, and resolve issues involving computer systems, mobile devices, and classroom technologies.
• Log and track assistance requests in the Help Desk ticketing system (Team Dynamix).
• Escalate complex problems following established escalation procedures.
• Provide support for campus‑provided software packages.
• Assist students with residence hall network connectivity issues.
• Train and mentor student Help Desk support staff.
• Create and maintain knowledge‑base articles to streamline phone support.
• Help develop instructional materials and content for the departmental website and social media.
• Represent IT at Opening Week and other student orientation events.

• Associate’s degree in a computer‑technology field, or an equivalent combination of education and one year of Help Desk experience.
• Strong computer background with experience installing and supporting software.
• Proficiency in Microsoft Office, Windows operating systems, and internet applications.
• Experience with remote user support, connectivity troubleshooting, and problem resolution.
• Strong analytical and organizational skills.
• Ability to manage competing priorities and work under pressure.
• Ability to work independently and as part of a team.
• Excellent interpersonal, verbal, and written communication skills, including the ability to explain technical issues to non‑technical audiences.
• Experience with customer service in a help‑desk environment.

Applications must be submitted online by clicking the APPLY button. Submit the following:

• Letter of interest addressing position qualifications.
• Current resume.
• Names and contact information for three professional references (may be requested later).

Final date to receive applications:
December 1, 2025
.

Founded in 1873 and accredited by the Higher Learning Commission, SEMO delivers student‑centered education and experiential learning within a liberal arts context. The university is committed to diversity, equity, and inclusion, and it provides equal employment opportunity in accordance with applicable laws.

The University is an equal opportunity employer and offers affirmative action. We provide employment opportunities without regard to race, color, ethnicity, religion, national origin, sex, sexual orientation, gender identity, age, genetics, disability, or protected veteran status. The University believes a diverse community improves academic outcomes and enhances the workplace.