Program Manager - Supportive Services Veteran Families

Community Partnership of Southeast Missouri (CPSEMO) is seeking an experienced and mission-driven SSVF Program Manager to provide leadership, oversight, compliance management, and quality assurance for our Supportive Services for Veteran Families (SSVF) program.

The SSVF Program Manager will oversee a program serving Veterans across CPSEMO's 14-county rural service area, ensuring that program operations consistently meet the requirements of the U.S. Department of Veterans Affairs, applicable federal regulations, and CPSEMO policies and procedures.

This position is responsible for maintaining strong program performance and ensuring compliance with 38 CFR Part 62, VA SSVF guidance, and applicable NOFO requirements, including eligibility and enrollment requirements.

The Program Manager will supervise the SSVF Case Manager and Health Care Navigator, provide ongoing case consultation and quality assurance, monitor program outcomes, oversee the appropriate use of Temporary Financial Assistance (TFA), and ensure accurate and timely HMIS documentation and reporting.

The SSVF Program Manager does not maintain a direct caseload. Instead, this position provides the leadership and infrastructure necessary for the SSVF team to effectively prevent and resolve homelessness among Veterans and promote long-term housing stability.

• Provide overall leadership and direction for CPSEMO's SSVF program.
• Ensure program activities are consistent with CPSEMO's mission, policies, and contractual obligations.
• Oversee daily program operations and ensure services are delivered effectively and efficiently.
• Develop and maintain systems that support high-quality, housing-focused services.
• Monitor staffing, workload, program capacity, and service delivery.
• Supervise and provide regular support, coaching, and performance feedback to the SSVF Case Manager and Health Care Navigator.
• Conduct regular team meetings, case reviews, and program planning sessions.
• Promote a collaborative, trauma-informed, and Veteran-centered service environment.

• Ensure compliance with 38 CFR Part 62, VA SSVF guidance, applicable NOFO requirements, and other federal program requirements.
• Maintain appropriate program eligibility, documentation, and enrollment practices.
• Monitor program enrollment to ensure compliance with applicable SSVF eligibility requirements, including the requirement that at least 60% of enrolled households meet Category 2 (literally homeless) eligibility criteria, as applicable under current program guidance.
• Maintain program records and documentation necessary to demonstrate compliance during monitoring, audits, and reviews.
• Identify compliance risks and implement corrective actions when necessary.
• Stay current on changes to VA regulations, SSVF guidance, NOFO requirements, HMIS requirements, and other applicable standards.
• Develop and maintain internal procedures that support consistent and compliant service delivery.

• Conduct regular case reviews with SSVF staff to ensure effective service planning and documentation.
• Monitor adherence to Housing First, Rapid Resolution, and Progressive Engagement principles.
• Ensure services remain focused on quickly resolving homelessness and achieving housing stability.
• Provide consultation and guidance to staff regarding complex Veteran households and barriers to housing.
• Identify trends, service gaps, and opportunities for program improvement.
• Ensure appropriate coordination between case management, health care navigation, housing resources, and community services.

• Oversee the appropriate and compliant use of SSVF…