Store Manager, Retail & Store Manager

General Function / Summary

As a financial services leader, we strive to make a difference in our customers’ lives and the communities we serve. Our Store Managers are responsible for daily operations and profitability of one or more of our retail Check ’N Go, Allied Cash, or Cash Store locations, all part of the CNG Holdings, Inc., family of companies. The Store Manager is accountable for site operations, sales, customer service, and store‑level leadership.

• Serve and educate customers on the product portfolio by presenting all options for products and/or services that meet their needs.
• Interact with customers using active listening skills to confirm or clarify information and diffuse customer complaints.
• Escalate issues to the District Director of Operations (DDO) and Corporate Office if unable to resolve the issue directly with the customer.
• Respond professionally and accurately to customer inquiries, applications, requests, sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.
• Handle and count currency, cash, and coins, including managing a cash drawer, counting deposits, moving cash from secure safe to drawer, and other cash‑handling requirements; may be responsible for bank deposits or pickups.
• Balance individual batch receipts with store sales reports at end of day and assist resolving over/short discrepancies.
• Perform customer verifications to validate information presented.
• Process all transactions accurately and per company policy, including loans, check cashing, and Net Spend.
• Comply with federal and state regulations and company policies and procedures.
• Complete compliance trainings and quarterly I Agree timely.
• Coordinate operations, development, and training needed for the store to achieve metric targets.
• Maintain staff schedule and assist covering other stores within the district.
• Support staff to ensure excellent customer service and embodiment of sales culture.
• Assist DDO with recruiting, selecting, and onboarding Assistant Store Managers in the district.
• Other duties as assigned.

• High school diploma, GED, or equivalent experience.
• 2+ years of experience with sales, customer service, and cash handling.
• 1+ year of supervisory experience preferred.
• Exceptional customer service, active listening, and verbal/written communication skills.
• Proficiency in Microsoft Office programs.
• Ability to multitask, prioritize, work autonomously, and provide store‑level leadership.
• Must have reliable personal transportation in compliance with company policy; valid driver’s license and automobile insurance required while employed.
• Ability and willingness to consistently live and embrace our core values of accountability, inclusion, transparency, and focus.

• Call center/retail/office environment.
• Extensive cash handling.
• Extended phone usage.
• Long periods of standing.
• Extended viewing of computer screens and typing.
• Must be able to lift up to 50 lbs, with or without reasonable accommodations.

• Must be able to travel to all stores within the assigned district with personal vehicle.
• May be asked to travel to neighboring districts.
• May require overnight travel.
• Must work assigned shifts as scheduled.

• Position may be on‑site lead for one or more Assistant Store Managers.

CNG Holdings Inc. (CNG) is headquartered in Cincinnati, Ohio, and is a respected leader in the financial services industry. Through professional partnerships, CNG provides a wide range of convenient and accessible financial products and services designed to improve customers’ financial situations, thereby filling a need and delivering value to our customers.

Help and educate our customers while building and nurturing long‑term relationships.

Deliver innovative financial solutions that better fulfill our customers’ unique financial needs so they can build a better future for themselves and their families.

CNG Holdings, Inc. associates and its brands are expected to create, deliver, and embrace our core values. These values define how we treat each other and our customers. We are inclusive, transparent, accountable, and focused.

We are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity / Affi­mative Action Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class.

This posting is intended to describe the general nature of the work anticipated to be performed and is not a comprehensive list of all responsibilities, duties and skills required for the position.

Location:

Cape Girardeau, MO $22.00–$22.25 per hour (Full‑time Store Manager)