Billing Specialist

Who We Are

As experts in print, mail, and digital communications for over 25 years, our best-in-class communications management solutions have enabled our 1,500+ customers to reach their organizational goals time and time again. While that sets us apart for our customers, what sets us apart for our employees is our strong team culture, industry impact, and ability to take one’s career to the next level.

We are seeking a detail-oriented and motivated Billing Specialist to join our billing team. This role is responsible for providing a full range of accounting support, including invoicing, accounts receivable administration, collections, payment processing, and account reconciliations. This is an excellent opportunity for an accounting professional who is eager to develop their career in a collaborative and growth-oriented environment.

The ideal candidate is a self-starter with strong organizational skills, exceptional attention to detail, and the ability to work independently while contributing effectively to a team.

• Create and process customer invoices in the accounting system, ensuring billing information is accurate and aligns with supporting documentation.
• Maintain accounts receivable records and customer account files.
• Investigate, analyze, and resolve billing discrepancies and customer inquiries.
• Communicate with clients regarding invoice discrepancies, overbilling, under billing, and other account-related issues.
• Provide internal support by responding to accounts receivable inquiries from colleagues and stakeholders.
• Review accounts receivable aging reports and proactively follow up on outstanding balances to ensure timely collections.
• Post customer payments, including cheques and electronic funds transfers (EFTs), accurately and efficiently.
• Conduct collection activities via phone and email to recover overdue accounts.
• Assist with month-end accounting processes, including accounts receivable and general ledger reconciliations.
• Perform additional accounting and administrative duties as assigned.
• Demonstrate professionalism, integrity, and accountability while representing the organization and supporting business objectives.

• Diploma or degree in Accounting, Finance, or a related field.
• Minimum of 3+ years of accounting experience, preferably in accounts receivable or billing.
• Working knowledge of Microsoft Dynamics GP (Great Plains).
• Strong proficiency in Microsoft Excel.
• Excellent attention to detail and a high degree of accuracy.
• Strong organizational and time-management skills, with the ability to meet recurring deadlines.
• Ability to work independently with minimal supervision.
• Strong verbal and written communication skills.

• Experience with account reconciliations and month-end close activities.
• Experience managing collections and customer account inquiries.
• Familiarity with ERP and accounting systems in a fast-paced environment.

Our opportunities come in all shapes and sizes; from fully remote, to in-office, to hybrid; across North America, South Africa, and Europe.

• As of Day, 1 of employment, our flexible benefit options have you covered from healthcare to employer-matched retirement savings and everything in between.

We are passionate about nurturing talent from within so this won't be just a job - it will be a journey.

Take the breaks you deserve with our generous PTO policy designed to help you rest, reset, and return at your best.

Love working at Doxim? When you refer talented people to join us, you'll earn a bonus through our Employee Referral Program. Great people know great people!

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