P2P Manager Global Business Services & Operations

Role Purpose

The P2P Manager is responsible for leading the end-to-end Procure-to-Pay function within the Shared Services Centre, including Supplier Payments, Invoice Processing, Purchase Orders, and Master Data. The role ensures accurate, timely, and compliant processing, strong financial controls, effective supplier and stakeholder management, and continuous improvement across P2P processes following the organization’s transformation journey. Supporting your Senior P2P manager on projects and consistent improvements.

• Lead and manage P2P teams across Supplier Payments, Invoice Processing, Purchase Orders (PO), and Master Data
• Oversee day-to-day P2P operations, ensuring invoices, POs, and payments are processed accurately and in line with policy and agreed SLAs
• Act as the senior escalation point for supplier queries, disputes, PO issues, and Master Data-related exceptions

• Ensure effective governance and accuracy of Vendor and Purchasing Master Data, in line with control and audit requirements
• Oversee PO creation, amendments, and compliance with procurement policies
• Ensure strong controls over segregation of duties across PO, invoice, and payment activities
• Partner with Procurement and the business to resolve PO and Master Data issues impacting invoice processing and payment
• Managing GRNI account / 14 day invoice targets

• Review and approve supplier payment runs, ensuring correct and timely payments
• Ensure accurate trade creditors and supplier statement reconciliations
• Provide weekly/monthly KPI reports with feedback, identifying risks
• Monitor P2P KPIs and SLAs across Payments, PO compliance, and Master Data quality, driving corrective actions where required
• Manage cash forecasting aligning to in regions budgets

• Ensure compliance with P2P policies, Delegation of Authority, and statutory requirements across supported regions
• Maintain robust control frameworks across supplier setup, PO management, invoice processing, and payments
• Support internal and external audits through provision of documentation and management explanations
• Standard Operating Procedures are documented for all processes and process improvements

• Coach, develop, and performance-manage P2P Supervisors and teams
• Ensure appropriate training, role clarity, and succession planning across Payments, PO, and Master Data functions
• Embed a culture of accountability, quality, and continuous improvement

• Partner with the P2P Tower Lead and Global Process Owner (GPO) to identify and implement P2P, PO, and Master Data process improvements
• Proactively recommend more efficient and standardized ways of working
• Support system enhancements, automation, and transformation initiatives within the SSC

• Strong leadership and decision-making
• High attention to detail and risk awareness
• Confident escalation and stakeholder engagement
• Continuous improvement mindset