Portfolio Servicing (Capital Markets

Cape Town (South Africa) (07 Aug 2026) JD1557

• Track delinquent accounts. Monitor arrears movements.

• Perform day-to-day servicing of assigned loan, lease and receivable portfolios.
• Maintain accurate servicing records throughout the lifecycle of each portfolio.
• Update customer account information, contract amendments and portfolio changes.
• Process settlements, restructures, early repayments and contract adjustments.
• Ensure servicing activities comply with servicing agreements and client instructions.
• Monitor servicing activities against contractual service levels.

• Process high-volume daily customer receipts.
• Allocate incoming payments accurately against customer accounts and loan schedules.
• Investigate unidentified or unmatched receipts.
• Monitor unapplied cash balances and ensure timely resolution.
• Process payment reversals, adjustments and corrections where required.
• Liaise with Treasury regarding payment investigations.

• Perform daily reconciliation of collection accounts.
• Reconcile customer payments against servicing systems.
• Match bank transactions with portfolio records.
• Investigate reconciliation differences.
• Escalate unresolved reconciliation items.
• Maintain reconciliation supporting documentation.

• Monitor outstanding receivables and overdue balances. Produce ageing reports.
• Track delinquent accounts. Monitor arrears movements.
• Support collection activities where appropriate. Maintain accurate records of payment arrangements. Invoice Administration
• Prepare and issue invoices in accordance with servicing agreements.
• Verify invoice calculations.
• Support servicing fee calculations.
• Monitor invoice accuracy, Resolve invoice-related queries.

• Prepare and maintain servicing reports including Daily portfolio reports, Daily collections reports, Daily transaction reports, Monthly servicing reports, Cash reconciliation reports, Arrears reports, Default reports, Collections waterfall reports, Servicing fee calculations, Audit support schedules, KPI reporting
• Ensure reports are complete, accurate and delivered within agreed deadlines.

• Support enquiries relating to Account balances, Payment allocations, Settlement requests, Invoice queries, Collection investigations, Contract information.
• Provide timely and professional responses to clients, customers and internal stakeholders.
• Investigate and resolve Unallocated receipts, Short payments, Duplicate payments, Returned payments, Bank rejects, Missing collections, Incorrect allocations, System exceptions
• Escalate material issues appropriately.

• Ensure adherence to operational procedures and servicing agreements.
• Maintain accurate audit trails and supporting documentation.
• Comply with internal control procedures, Support regulatory reporting requirements.
• Maintain confidentiality of customer and portfolio information.
• Participate in internal and external audits.

• Identify opportunities to improve servicing processes.
• Contribute to automation initiatives, Support testing of new systems and servicing enhancements.
• Participate in process improvement projects, Recommend operational efficiencies. Team Collaboration
• Work collaboratively with Treasury, Finance, Capital Markets, Client Relationship Management, Technology and Compliance teams.
• Share knowledge and best practices with colleagues.
• Support team members during peak operational periods.
• Contribute to a collaborative and high-performing team environment.
• Recognize that team success and service quality are shared responsibilities.

• Accurately record time and value of service when working on projects and business line linked activities or required to do so.
• Monitor own productivity and review productivity and performance against deliverables.
• Follow a disciplined approach to submitting timesheets and tracking deliverables.
• Ensure all daily and weekly deliverables are met, all deadlines are always adhered to and quality is ensured with no errors that impact…