Customer Acquisition Specialist - Somerset West

Location:

Somerset West, Western Cape
Working Model:
Hybrid

Employment Type:

Permanent

This role exists to embed strong commercial execution directly within each Business Unit of a growing technology business.

As a New Business Manager (BU Lead) , you will be responsible for ensuring that technical work is translated into accurate, profitable and fully captured revenue .

You will lead the commercial function within your Business Unit, taking ownership of:

Quoting

Procurement

Invoicing

Revenue capture

Commercial administration

Margin protection

Stock and asset accountability

This is not a traditional Sales Manager role .

It is a commercial leadership role for someone who understands both revenue and operational execution and can ensure that opportunities, projects and technical work are converted into accurate commercial outcomes.

Your success will be measured by margin protection, revenue accuracy, process discipline and the elimination of commercial leakage .

By Day 90, you will have:

Taken full ownership of the quoting, procurement and invoicing cycle within your Business Unit

Established consistent and reliable commercial processes

Achieved 99% accuracy across quotes and invoices

Eliminated or significantly reduced revenue leakage, missing line items and billing inconsistencies

Maintained strong commercial discipline across stock, licensing and billing

Reduced billing queries through improved accuracy and documentation

Improved the consistency and reliability of the billing and collections process

Maintained clean, structured and reliable commercial records

Established strong compliance with Business Unit SOPs

This role suits someone who takes ownership of revenue, accuracy and execution from day one .

This role has clear financial, operational and compliance expectations at Business Unit level.

You will be measured on your ability to convert technical scope into profitable revenue, maintain high levels of accuracy and ensure clean commercial execution across all processes.

Key Performance Indicators Include:

Quote value produced within the Business Unit

Revenue generated within the Business Unit

Once-off project gross profit invoiced

Assessment-to-project conversion value

Margin protection and pricing discipline

Quote and invoice accuracy, with a target of 99%

Reduction in billing queries

Resolution time for billing queries

Stock allocation accuracy

Zero unexplained stock shrinkage

Zoho Books accuracy and system hygiene, with a target of 99%

SOP compliance and audit readiness, with a target of 9598%

Completeness and accuracy of commercial documentation

Revenue captured versus work delivered

This is a performance-driven role where accuracy, discipline and commercial ownership are critical .

You will be responsible for converting technical scope into clear, accurate and commercially viable quotations.

Receiving technical scope and Bills of Materials (BOMs) from engineers or Business Unit Leads

Reviewing scope and documentation for completeness

Validating information before producing quotations

Avoiding assumptions where information is incomplete or unclear

Creating structured, accurate and professional client quotations

Ensuring all required line items are included

Applying correct pricing and margin requirements

Checking supplier pricing and relevant costs

Supporting internal approval processes

Following up on outstanding approvals

Ensuring quotations accurately reflect the agreed technical scope

You will manage the procurement process to ensure stock is ordered, recorded and allocated accurately.

Ordering stock through approved suppliers

Ensuring procurement aligns with Business Unit processes

Obtaining and validating supplier pricing where required

Tracking supplier lead times

Proactively managing procurement delays

Receiving and recording stock accurately

Allocating stock to the correct:

Jobs

Clients

Projects

Engineers

Maintaining accurate stock records

Ensuring full traceability of stock

Maintaining zero unexplained stock shrinkage

Supporting stock audits and reconciliation processes

You will ensure that all completed work and approved sales are accurately invoiced and fully captured as revenue.

Issuing accurate invoices for once-off and recurring services

Ensuring invoices…