Front Of House Coordinator

Overview

Job Title:

Front of House Coordinator.

Reports to:

Group CEO's Executive Assistant. Job Family:
Office Support / Operations / Administration / Receptionist. Type of Work:
To provide reception and administrative support to the Carrick Office in Cape Town.

Ensure a welcoming environment by greeting all guests, addressing inquiries, and providing relevant information. Answer all incoming phone calls in a welcoming tone. Handle booking of the boardroom and coordinate with service staff to ensure that guests are provided with hospitality.

• Work closely with the Executive Assistant to support the Executive Team.
• Support with arranging company events and other related projects.
• Support with travel arrangements and courier management.
• Assist Human Resources with the ERS Bio reports.
• Assist with the onboarding of new joiners by arranging stationery and making sure that the workspace is set up.
• Monitor the parking bays and arrange bays for new joiners and any other stakeholders.
• Act as a liaison between the front-of-house and back-of-house teams, facilitating smooth communication and ensuring seamless coordination of service.
• Assist in coordinating special events and other functions.
• Respond to guest feedback and concerns, aiming to resolve issues promptly and provide exceptional customer service to enhance the overall guest experience.
• Work closely with the service team to ensure well-versed customer service standards and operational procedures.
• Monitor the quality of cleanliness and presentation of the front of house.
• Keep track of inventory-related items at the front of house.
• Foster a collaborative and positive working environment by promoting teamwork and effective communication among the front-of-house staff.
• Attend to all administrative queries, such as courier management and updating an internal telephone list.
• Attend to ad-hoc duties as and when needed by various management.

Senior Certificate / Matric, post-matric qualification advantageous.

• 3 – 5 years of working experience, must have own car.
• Front of House | Receptionist – must have worked in this role successfully.
• Client-facing experience, such as Receptionist / Front of House (preferably in Financial Services Industry background).
• Excellent Communication Skills.
• Excellent Organizational Skills.
• Punctual / Time Management Skills.
• Computer Skills.
• Telephone Etiquette.
• Assertive and good listening skills, Professionalism.