Medical Receptionist - Durbanville

Our client is looking for a Front Office Administartor to join their specialist practice in Sandton.

• Answering of all calls in a professional, courteous and efficient manner.
• Take messages and ensure they are actioned by relevant person.
• Maintain the issue logbook for all messages and matters that arise on a daily basis.
• Assist with phone, email or sms patients with feedback from doctor regarding messages left.
• Assist with managing the diary – booking patient appointments, communicate billing policy to all new patients.

• Ensuring patients get the relevant information and forms needed when they need to have an in-rooms procedure, an operation and to be hospitalised.
• Providing quotations for all patient procedures.
• Prepare the theatre list bookings and pre-authorisations.
• Assist with arranging the Anaesthetist and Assistant for surgeries.
• Ensure all clinical notes are captured on the patient files post-surgery.
• Keeping track of Assistant fees and payments made to them.
• Keeping track of cases where the doctor has assisted in surgeries.
• Assist with doctors’ reports, thank you letters (where necessary).
• Keeping track of pharmacy accounts and stock per Doctor.

• Bill patients accordingly and collect payment where necessary.
• Accept money (cash or card) write receipts.
• Allocate patient payments.
• Ensure all theatre billings have been completed by the doctor within 48 hours.
• Liaise with the Bureau on patient related queries and assist with debt collection.
• Month end processing.
• Daily banking given to the doctor.
• Maintain Petty Cash.
• Maintain attendance register.

Maintaining the CPD register.

• Schedule all admin related appointments with the doctor and the various service providers
• Liaise with contractors such as hospital technical department, IT specialists, Suppliers etc.
• Maintain all supplier contracts and agreements.
• Ordering stock from various places: pharmacies, stationers etc
• Support of various marketing initiatives.
• Assist the doctor with all office admin related tasks.