Rental Administrator

Club Resco is looking for an organised, reliable and detail-focused Rental Administrator to support the day-to-day administration of our rental portfolio.

The Rental Administrator will be responsible for maintaining accurate tenant accounts, managing rental collections and payment allocations, monitoring arrears and supporting landlord and tenant administration. This is a hands-on administrative and financial role requiring practical Pay Prop experience, strong numerical accuracy and a professional approach to tenant and landlord relationships.

As Rental Administrator, you’ll play an important role in ensuring the rental portfolio is accurately and efficiently administered. You’ll manage tenant accounts and rental transactions on Pay Prop, monitor outstanding balances, assist with reconciliations and ensure payments, deposits and account adjustments are processed accurately.

You’ll work closely with tenants, landlords and the wider Club Resco team, handling queries professionally while ensuring rental administration, financial records and supporting documentation remain accurate and up to date.

• Manage rental collections and allocate tenant payments accurately on Pay Prop
• Load new tenants, rental charges, deposits and recurring fees
• Maintain accurate and up-to-date tenant accounts and rental records
• Monitor rental arrears and proactively follow up on outstanding payments
• Administer authorised payment arrangements and track agreed payments
• Prepare tenant statements, arrears reports and month-end reconciliation information
• Process and verify landlord payments, deposit refunds and approved account adjustments
• Respond to tenant and landlord queries relating to payments, charges, statements and account balances
• Assist with lease administration and maintain accurate supporting documentation
• Maintain organised and up-to-date rental and financial records
• Manage petty cash and ensure accurate recording of transactions
• Provide general administrative support to the Club Resco team
• Identify and resolve discrepancies in tenant accounts and escalation issues where required
• Ensure all rental administration is completed accurately and within required deadlines

• Grade 12 or equivalent
• Previous practical experience using Pay Prop is essential
• 1–3 years’ experience in rental administration, financial administration, collections, or a similar role
• Basic accounting knowledge, including payment allocations, reconciliations, and understanding account balances
• A relevant Finance, Accounting, Property or Property Administration qualification would be advantageous
• Good computer literacy, with strong Microsoft Excel skills
• Strong numerical accuracy and attention to detail
• Excellent organisational and administrative skills
• Ability to manage deadlines and work accurately under pressure
• Clear and professional communication skills
• A friendly but firm approach when dealing with rental arrears and outstanding payments
• Professional, trustworthy, and reliable approach to handling financial information
• Proactive attitude with the ability to work independently and as part of a team
• Knowledge of rental legislation and property trust account procedures would be advantageous

• A permanent, office-based position within Club Resco
• The opportunity to work across an established rental portfolio
• Exposure to rental administration, collections, tenant and landlord management and property operations
• A professional and supportive working environment
• Growth and development opportunities within the wider Village n Life Group