Sales Coordinator

Iconic Hotel ; based in Cape Town is looking for a Sales Coordinator to optimize the efficiency of the Sales Department by providing key liaison support and to maximize revenues through all incoming customer queries. Responsible for the administrative functioning of the department.

• Establish effective customer relationships and handle enquiries and requests
• Assist the Sales Team by making reservations at the hotel for FIT’s / groups / conferences, preparing rate proposals and following up on the business to ensure revenue.
• Handle non-residential conference queries and ensure enhanced business.
• Assist & maintain an efficient administration system within the department.
• Maintain and ensure regular update of the team’s customer database as well as all incoming guest queries.
• Ensure an efficient and accurate system, both manual and electronic, for maintaining records of key data and documentation.
• Assist the Commercial Sales Manager / Director of Sales with generation of MIS and other departmental reports.
• Responsible for the inventory management of all Sales aids
• Assist with related duties as and when required by Sales & Marketing management.
• Ensuring compliance within the department and that Health & Safety directives are carried out.
• Continuously endeavor to improve the department’s efficient operation, and knowledge of own job function.
• Always ensures effective implementation of the Code of Conduct.
• Efficient implementation of all work-related instructions given by the superiors / management

• Diploma / Degree from a reputable hotel school
• 1 Year experience in a similar position
• Should be fluent in English.
• Additional language advantageous
• IT Knowledge:
  Microsoft Office & Opera