Complaints Administrator Intern

Takealot South Africa's leading online retailer, is looking for a talented Complaints Administrator Intern to join our team.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us!

Think you’ve been challenged before? Think again!

• To assist the complaints administrative process and resolution thereof.
• Understand the different departments’ policies and procedures, in order to facilitate investigations and communicate effectively within the expected timelines.
• Understand the delivery process end to end to investigate and resolve logistic escalations, in order to provide and action resolution feedback where applicable to our clients.
• Liaise with the Takealot Fulfilment branches, DC’s, Supply Chain and team leads from respective teams where necessary to drive resolution.
• Liaising with customer service to obtain further information to facilitate investigation resolution.
• Building and maintaining sustainable business relationships amongst stakeholders.
• General organizing and administrative support as required.
• Performs other related duties, in accordance with operational business requirements.

• N6
• No prior work experience required — this is an entry-level internship

• Computer Literacy:
  Be able to utilise computers and digital platforms.
• Software proficiency in MS Office Suite (Word, Excel, PowerPoint).
• Good written, verbal, and visual communication skills.
• Good time management and organisational skills.
• Capability to collect, interpret, and present data.
• Excellent problem-solving skills and logical thinker.
• Must be able to respond quickly to ever changing and evolving situations and processes.
• Must be able to work well under pressure with a strong attention to detail.
• Good interpersonal skills - must be able to work well as an individual as well as part of a team.

• Good problem-solving skills and logical thinker.
• Must be able to respond quickly to ever changing and evolving situations and processes.
• Self-starter able to initiate new projects (where able).
• Strong communication skills, both verbal and written.
• Good time management working towards daily/weekly KPI’s.
• Willingness to learn and grow within the team and company.
• Reading, understanding and compiling reports advantageous
• Focused, self-motivated and target driven; determined to succeed.
• Willingness to learn and grow within the team and company.

Takealot South Africa's leading online retailer, is looking for a talented Complaints Administrator Intern to join our team.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us!

Think you’ve been challenged before? Think again!

• To assist the complaints administrative process and resolution thereof.
• Understand the different departments’ policies and procedures, in order to facilitate investigations and communicate effectively within the expected timelines.
• Understand the delivery process end to end to investigate and resolve logistic escalations, in order to provide and action resolution feedback where applicable to our clients.
• Liaise with the Takealot Fulfilment branches, DC’s, Supply Chain and team leads from respective teams where necessary to drive resolution.
• Liaising with customer service to obtain further information to facilitate investigation resolution.
• Building and maintaining sustainable business relationships amongst stakeholders.
• General organizing and administrative support as required.
• Performs other related duties, in accordance with operational business requirements.

• N6
• No prior work experience required — this is an entry-level internship