Medical Receptionist - Somerset West

Provide support to a Physician/Specialist who will be starting a practice post emigration in early 2027.

Duties will include, but are not limited to:

• Answering of all calls in a professional, courteous and efficient manner.
• Take messages and ensure they are actioned by relevant person.
• Maintain the issue logbook for all messages and matters that arise on a daily basis.
• Assist with phone, email or sms patients with feedback from doctor regarding messages left.
• Assist with managing the diary - booking patient appointments, communicate billing policy to all new patients.
• Assist with preparing all files for following day's appointments.
• Welcome patients arriving in a friendly and professional manner, communicate time delays to manage client expectations.
• Assist with checking that all patient details on file are still up to date and obtain new details if relevant.
• Open accounts and capture all relevant information accurately on system for new patients.
• Assist with contacting other doctors to obtain notes and referral letters if needed for a patient's visit.
• Assist with obtaining patient results and related correspondence (lab results, radiology etc).
• Ensuring patients get the relevant information and forms needed when they need to have an in-rooms procedure or to be hospitalised.
• Providing quotations for all patient procedures.
• Assist patients with authorisations.
• Assist with doctors' reports, thank you letters (where necessary).
• Keeping track of pharmacy accounts and stock per Doctor.

• Bill patients accordingly and collect payment where necessary.
• Accept money (cash or card) write receipts.
• Allocate patient payments.
• Ensure all theatre billings have been completed by the doctor within 48 hours.
• Liaise with the Bureau on patient related queries and assist with debt collection.
• Month end processing.
• Daily banking given to the doctor.
• Maintain Petty Cash.
• Maintain attendance register.

• Schedule all admin related appointments with the doctor and the various service providers
• Liaise with contractors such as hospital technical department, IT specialists, Suppliers etc.
• Maintain all supplier contracts and agreements.
• Ordering stock from various places: pharmacies, stationers etc
• Support of various marketing initiatives.
• Assist the doctor with all office admin related tasks.
• Maintaining the CPD register.

• Driver's license and own vehicle
• Fully bilingual in English and Afrikaans
• Strong computer literacy - preferably exposure to GoodX or similar
• Available to commence on 1 February 2027

All job postings are in accordance with our Client's BEE requirements. Please only send certificates when requested to do so.