Business Support PA & Project Coordinator

Provide high-quality PA, administrative and project coordination support across the business, helping senior managers and the wider team stay organised while ensuring actions, processes and projects are progressed efficiently.

Cape Town | Remote, with the possibility of moving to a hybrid arrangement in Cape Town offices | 9:00 am 5:30 pm Monday to Friday, UK time | R30,000 R35,000 per month

Our client provides HR-related services and operates a number of online HR platforms that support HR administration, content and business processes.

The business works across client HR administration, document preparation, HR resources and internal business projects. Its work involves maintaining organised documentation, online systems, templates, processes and client information.

The Business Support PA & Project Coordinator provides PA, administrative and coordination support to the People Operations and Development Manager, Managing Director, consultants and wider team.

This is a varied, hands-on role requiring an experienced PA, Executive Assistant, senior administrator or business support professional who can work independently across different areas of the business. The role requires the postholder to use initiative, anticipate requirements, resolve straightforward issues independently and identify matters requiring attention or escalation.

Alongside general business support, the role coordinates agreed projects and processes, maintaining actions, deadlines and records and helping ensure work is followed through to completion. It also supports the continued systemisation of the business by turning agreed ways of working into practical processes, checklists, trackers and organised document structures.

The postholder will not be responsible for technical HR or legal decisions or final content approval but will take responsibility for the organisation, administration and follow-through surrounding the work.

Provide day-to-day PA and administrative support to the People Operations and Development Manager, Managing Director and wider team.

Coordinate diaries, meetings, appointments, actions and follow-up as required, primarily for consultants.

Prepare, format, proofread and organise documents, correspondence, presentations, reports and client materials to a high standard and in the agreed house style.

Support consultants and Outsourced HR Administration with agreed client administration, including document preparation, meeting support, information collation, onboarding, trackers and follow-up.

Attend online client meetings where required, generally with a consultant or People Operations and Development Manager, and prepare agreed documentation or follow-up materials using company templates.

Maintain accurate records, trackers, databases, shared folders and other business systems.

Support the timesheet and end-of-month billing process.

Coordinate information and activity between different areas of the business to prevent actions from being missed or delayed.

Take ownership of agreed administrative activities and follow them through without repeated instruction or chasing.

Develop and maintain detailed working knowledge of the companys HR platforms, including their administration and management controls, to provide effective business support, assist with implementation and updates and support projects involving either platform.

Coordinate agreed projects by organising information, maintaining project plans or trackers, recording actions and deadlines and following up with those responsible.

Keep project and working documents…