Front Office Client Services Administrator​/Reception

JHI is a leading real estate services company combining global standards with specialised local expertise to deliver high-performance property solutions for our clients.

We advise property owners and occupiers across the property lifecycle, including development, acquisition, disposal, leasing, valuation and property management.

Our commitment to professionalism, service excellence and quality underpins everything we do.

This is an opportunity to join a professional, fast-paced property environment where service, initiative and attention to detail matter.

You will work alongside experienced property professionals, interact with tenants, customers, contractors and clients, and play an important role in the day-to-day experience of everyone engaging with the centre management office.

We value people who take pride in their work, communicate professionally and enjoy being part of a high-performing team.

We are looking for a highly professional, confident and organised Front Office & Client Services Coordinator/Receptionist to join our centre management team.

This is not a traditional reception-only position.

As one of the first points of contact for the centre, you will represent both JHI and our client in your daily interactions with tenants, customers, contractors, service providers and members of the public.

You will therefore need to be well presented, articulate, service-orientated and comfortable engaging with people at all levels.

Alongside front-office and customer service responsibilities, the role includes significant administrative support to the centre management team, including procurement administration, supplier liaison, leasing support, management reporting, tenant turnover statistics, correspondence and query management.

The successful candidate must be comfortable working in a busy environment where priorities can change quickly and where excellent service must be balanced with accurate administration and follow-through.

Important working requirement:
This position requires the successful candidate to work alternate weekends and, where required, public holidays, with an appropriate day off during the week.

To be considered for this position, you must have:

• Grade 12 or an equivalent qualification.

• At least 3 years' relevant administrative experience in a professional environment.

• Previous experience in a customer-facing or front-office position
  .

• Experience operating and managing a switchboard.

• Previous experience within a retail shopping centre, property management, hospitality or similarly client‑facing environment.

• Practical experience in procurement administration, including obtaining quotations, raising or processing purchase orders, supplier follow‑up, tracking documentation and supporting invoice or payment processes.

• Experience liaising with suppliers, contractors and service providers.

• Strong administrative skills and a proven ability to work accurately with documentation, correspondence, records and reporting.

• Excellent spoken and written communication skills.

• Excellent telephone etiquette and a confident, professional communication style.

• Good working knowledge of Microsoft Office, particularly Outlook, Word and Excel.

• The ability and willingness to work alternate weekends and, where required, public holidays.

Preference may be given to candidates who have experience in one or more of the following areas:

• Procurement administration within a property, retail, facilities or corporate environment.

• Supplier onboarding and maintenance of supplier documentation.

• Processing purchase orders, invoices, quotations and supporting procurement records.

• Supporting leasing teams with tenant documentation, correspondence or administrative processes.

• Compiling management packs, reports or monthly operational information.

• Collecting, checking and consolidating tenant turnover or sales information.

• Assisting with contract, service provider or facilities administration.

• Working with call logging, query management, procurement or property management systems.

• Supporting centre management, facilities management or property management teams.

You will be particularly suited to this role if you:

• Take pride in being the professional face of an organisation.

• Are confident and comfortable engaging with customers, tenants, executives, contractors and service providers.

• Communicate clearly, professionally and…