Administrator, CRM Systems & Management, Business

WELCOME TO OLX

Software innovation is the driving force behind the success of Property
24
. We strive for outstanding user experiences on our websites, desktop, and mobile applications. We've created the leading property marketplaces in SA and Kenya, and are by no means finished. Join the tech-savvy team where quality, scale and performance are the foundations of our success.

We are always on the lookout for ambitious and passionate people to join our team.

At OLX, we're building marketplace sustainable ecosystems that millions of people depend on every month – to buy and sell cars, find homes, land jobs, and trade secondhand goods. It's commerce that matters:
safe,smart,and
environmentally responsible
.

We do this with courage
to innovate,
commitment
to outcomes,collaboration across 50+ nationalities and 7 markets, and a
customer-led approach
that puts real people first. Add a
desire to win
– and you get a culture that's ambitious, fast-moving, and built on trust.

Our brands – including Auto Trader, OLX, Otomoto, Property
24, and more– are loved by millions. And we're backed by Prosus, one of the world's largest tech investors.

Join OLX and see how far you can go.

Property
24 is looking for a highly organised, customer-focused, and solutions-driven Take-on Administrator to join our team in Cape Town.

If you thrive in a fast-paced environment, love working at the intersection of technology and customer experience, and pride yourself on flawless operational execution, this role is for you.

As a Take-on Administrator, you will own the end-to-end onboarding journey for new real estate agency clients on the Property
24 platform. You will serve as the crucial link between customers, Sales, Finance, CRM vendors, and technical support teams—ensuring every new account transitions seamlessly from initial sign-up to full platform activation.

Onboarding & Account Setup: Manage end-to-end customer onboarding, including reviewing documentation, capturing accurate account/billing information, and setting up agency and branch profiles.

• Vendor & Technical Coordination: Collaborate with external CRM vendors and technology partners to coordinate property-feed integrations, system requirements, and agency migrations.
• Stakeholder Management: Act as the primary operational contact for new clients, providing clear guidance and maintaining strong relationships with internal teams (Sales, Operations, Finance, Support).
• Process & Issue Resolution: Monitor setup timelines, proactively troubleshoot delays or technical queries, and ensure all processes meet internal compliance standards.
• Reporting & Tracking: Compile and deliver regular onboarding updates and tracking reports to management, highlighting key operational metrics, pipeline volume, and potential bottlenecks.
• Continuous Improvement: Identify opportunities to optimize onboarding workflows, boost operational efficiency, and enhance the overall customer experience

• Problem Solver:
  Proactive, adaptable, and confident in taking ownership of issues through to resolution under tight deadlines.
• Tech-Savvy Communicator:
  Comfortable liaising with technical vendors, handling CRM systems, and translating technical requirements into clear client communications.
• Detail-Oriented & Organised:
  Meticulous with data capture, capable of managing multiple onboarding pipelines simultaneously without sacrificing quality.
• Collaborative: A supportive team player who works effectively across cross-functional departments yet can operate independently.

• Experience:
  
  Proven track record in customer onboarding, sales operations, account management, or customer success.
• Technical
  
  Skills:
  
  Proficiency with CRM platforms, technical data feeds/workflows,…