Senior Business Analyst - Talent Pool

Cape Town, South Africa | Posted on 22/07/2026

The Senior Business Analyst will be responsible for bridging the gap between business needs and IT solutions within the Department of Health & Wellness. The role involves investigating and analysing complex business problems, documenting and improving business processes, and driving the delivery of data-driven solutions.

• Investigates and analyses business problems to understand their nature, cause, effects, and drivers, using a variety of methods and techniques.
• Documenting business process requirements through interviews or facilitation sessions.
• Conducting engagements with key role-players within the various departments to further understand their business processes, needs and challenges.
• Analyse existing business processes & technology and propose new developments and changes based on business requirements.
• Develop functional and technical specifications to meet the business needs of clients.
• Conduct system analysis for new and existing systems.
• Construct programs including coding, testing, and debugging.
• Preparing business cases and conducting risk assessments.
• Conducting playback sessions(presentations) with the Business to ensure that the information extracted from the business documents and through the interview process is accurate and complete.
• Responsible for bridging the gap between IT and the business using data analytics to assess processes, outlining problems, determine requirements and deliver data-driven recommendations and documents. Helps in guiding businesses in improving processes, services, and software.
• Experience in process mapping, business case development and IT operational and strategic planning.
• Experience as a product owner with agile methodology.
• Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on time delivery of project tasks and milestones; following proper escalation paths; and managing customer and supplier relationships.

• A Bachelor’s Degree and/or B-Tech in Information Technology and/or Business Analysis Certification.
• Minimum of 5- 7 years' experience as a Business Analyst.
• Good written and verbal communication skills.
• Experience in process mapping, business case development and IT operational and strategic planning.
• Experience as a product owner with agile methodology.
• Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on time delivery of project tasks and milestones; following proper escalation paths; and managing customer and supplier relationships.
• Looking for professionals with a proven track record in healthcare-related projects.