International Operations Manager

, a leading South African online retailer, is looking for a highly talented International Operations Manager to join our team in Cape Town.

We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This is a senior position reporting to the Head of Cross-Border Commerce.

is building a cross-border commerce business unit from the ground up, enabling international sellers to reach South African consumers through Africa's leading e-commerce marketplace. The Operations Manager, Cross-Border Selling is responsible for designing, implementing, and continuously improving the systems, processes, and performance frameworks that make this channel operate at scale — spanning the full seller lifecycle from registration and onboarding through to fulfilment, inventory management, and seller performance.

This role is the operational backbone of the cross-border channel: it sets the standards, builds the infrastructure, and drives the collaboration that enables international sellers to succeed on Takealot while consistently delivering a high-quality experience for South African customers.

• Design and own the end-to-end process for registering and onboarding international sellers onto the Takealot platform. Build a framework that is scalable, compliant with cross-border trade and import requirements, and quality-controlled — ensuring every seller that goes live meets Takealot's standards before their first order is placed.
• Design and manage the operational framework that governs the movement of goods from seller warehouses in their origin country through to Takealot's local warehouses and, ultimately, to the South African customer. Define SLAs at each stage of the logistics chain, build exception-management processes, and work with logistics partners and internal fulfilment teams to ensure consistent, on-time delivery.

• Own the processes and standards for inventory management across the cross-border channel covering seller stock held in origin-country warehouses and stock held locally. Design workflows that maintain healthy stock levels, enable accurate stock balancing between locations, and minimise out-of-stock and overstock situations.

• Establish and enforce product quality standards from the point of listing request through to post-sale customer feedback. Define the requirements sellers must meet for product content, imagery, and compliance with South African consumer and import standards. Build feedback loops that surface quality issues early and drive corrective action.

• Design and own a structured, scalable seller communications framework that keeps international sellers informed, compliant, and supported at every stage of their lifecycle. This includes onboarding communications, operational updates, performance feedback, and compliance notifications.

• Act as the primary operational interface between the Cross-Border team and Takealot's internal services — including warehousing, fulfilment, marketplace, tech/product, finance, and legal teams. Drive alignment on processes, SLAs, and platform capabilities to ensure the cross-border channel is fully integrated into Takealot's broader operational ecosystem.

• Own the frameworks, metrics, and processes used to monitor and manage seller performance. Define seller…