Business Process Manager

Econofoods is a fast-growing FMCG Retail company specializing in frozen foods. Dedicated to delivering high-quality products at unbeatable prices, we prioritize customer satisfaction every single day. Our commitment to excellence, simplicity and our vibrant colourful people working at Econofoods sets us apart in the industry. Central to our identity is our unique HO HOLA Culture, characterized by appreciation and recognition. We celebrate the contribution of every individual and foster a supportive environment where everyone can thrive.

We are currently seeking a dynamic individual to join our team and contribute to our ongoing success. If you are passionate about delivering exceptional customer service, collaborating with a diverse team, and embracing continuous learning and growth, Econofoods could be the perfect fit for you. Join us in our mission to provide quality products, value, and service to our customers, every single day.

The Business Process Manager is responsible for driving business process excellence across Econofoods by identifying, analysing, designing, documenting and improving end-to-end business processes.

The role partners with business leaders and functional teams to simplify ways of working, eliminate inefficiencies, strengthen controls and ensure processes are scalable, practical and aligned to business requirements.

The Business Process Manager acts as the custodian of the organisation's Business Process Management (BPM) framework, ensuring that critical processes are clearly defined, consistently documented, appropriately governed and continuously improved.

A key focus of the role is translating business challenges into practical process solutions and working across functions to ensure improvements are successfully implemented, embedded and measured.

• Establish, maintain and continuously improve the organisation's Business Process Management framework and methodology.
• Define standards for process mapping, documentation, ownership, approval and review.
• Develop and maintain an enterprise-level process architecture and process hierarchy.
• Ensure clear ownership and accountability are assigned to key business processes.
• Establish appropriate governance for the approval and implementation of process changes.
• Maintain a central repository of approved business processes, policies, procedures and supporting documentation.
• Ensure appropriate document and version control.
• Facilitate periodic reviews of critical business processes to ensure they remain relevant and effective.

• Lead the mapping and documentation of end-to-end business processes across functions.
• Document current-state ("as-is") and future-state ("to-be") processes.
• Identify process inputs, outputs, decision points, hand-offs, systems, controls and accountabilities.
• Develop process maps, workflows, Standard Operating Procedures (SOPs) and supporting documentation.
• Ensure processes are documented in a consistent, practical and user-friendly manner.
• Identify handover points between functions, systems and processes.
• Ensure accurate design of approval frameworks for any proposed process definition or change.
• Maintain accurate and current process documentation following approved changes.

• Analyse existing processes to identify inefficiencies, duplication, bottlenecks, unnecessary complexity and control weaknesses.
• Facilitate root-cause analysis to understand underlying business and process problems.
• Challenge existing ways of working and identify opportunities to simplify and standardise processes.
• Facilitate process improvement workshops with relevant stakeholders.
• Develop practical recommendations to improve efficiency, productivity, customer experience, control and scalability.
• Apply appropriate continuous improvement and problem-solving methodologies.
• Prioritise improvement initiatives based on business impact, effort, risk and strategic importance.
• Promote a culture of continuous improvement across the organisation.

• Design improved end-to-end business processes aligned with operational requirements and business objectives.
• Ensure future-state processes consider people, process, technology, data and controls.
• Simplify processes wherever possible before considering system automation.
• Reduce unnecessary manual intervention and process duplication.
• Define clear roles, responsibilities,…