Patient Administrator Manager

A leading healthcare organisation is seeking a detail-oriented, analytical and proactive Patient Administration Manager to join its dynamic team.

This role is responsible for overseeing key patient administration, revenue-cycle, credit control and case management functions, while supporting operational performance, reporting, governance and continuous improvement across the Group.

Location: Cape Town/Surrounding Areas |
Hybrid

• Relevant Diploma or Degree in Healthcare Management, Business Administration or a related field
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• Minimum 5 years' relevant experience in private healthcare administration, revenue cycle, case management, credit control or a related function.
• Minimum 2 years' supervisory or management experience
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• Strong knowledge of private healthcare revenue-cycle processes, medical schemes and funder rules
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• Sound understanding of case management, credit control, age analysis and debtor’s month-end processes
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• Intermediate to advanced Microsoft Office skills, particularly Excel
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• Experience with healthcare/funder portals will be advantageous.

• Lead and support Credit Control and Case Management Team Leaders.
• Monitor departmental performance, targets, escalations and revenue-cycle risks.
• Oversee debtors, collections, age analysis and month-end reporting.
• Ensure effective case management, including authorisations, funder compliance and documentation.
• Conduct tariff analysis, identify trends and support annual tariff implementation and negotiations.
• Prepare accurate management reports, analysis and insights to support decision-making.
• Drive process standardisation, governance, accountability and continuous improvement.
• Identify operational risks and implement practical solutions to improve efficiency and revenue performance.

• Strong analytical and problem-solving skills.
• Excellent attention to detail and accuracy.
• Strong leadership and people-management ability.
• Excellent communication and stakeholder-management skills.
• Strong reporting and Excel capabilities.
• High levels of integrity, confidentiality and ethical judgment.
• Ability to coach, support and hold teams accountable.
• Proactive approach with a strong continuous-improvement mindset.