Commercial Operations & Contracts Coordinator

TM Forum is an association of over 850+ member companies, which include all of the world’s top 10 network and communications providers and stretch across 180 countries. Our members tap into each other’s collective experiences and abilities to collaboratively solve complex industry-wide challenges, deploy new services, and create technology breakthroughs to accelerate change. We help communications service providers (CSPs) and their suppliers to digitally transform and thrive in the digital era.

We do this by providing an open, collaborative environment and practical support which enables CSPs and suppliers to rapidly transform their business operations, IT systems and ecosystems to capitalize on the opportunities presented in a rapidly evolving digital world. You can learn more orum.org

Cape Town, South Africa

TM Forum is an association of over 850+ member companies, which include all of the world’s top 10 network and communications providers and stretch across 180 countries. Our members tap into each other’s collective experiences and abilities to collaboratively solve complex industry-wide challenges, deploy new services, and create technology breakthroughs to accelerate change. We help communications service providers (CSPs) and their suppliers to digitally transform and thrive in the digital era.

We do this by providing an open, collaborative environment and practical support which enables CSPs and suppliers to rapidly transform their business operations, IT systems and ecosystems to capitalize on the opportunities presented in a rapidly evolving digital world. You can learn more orum.org

The Commercial Contracts Coordinator plays a key role in supporting revenue generation across TM Forum by providing commercial, contractual and operational support to Sales, Membership, Sponsorship, Events, Education & Certification, Research & Media and Catalyst teams.

Working within a Commercial Operations and Deal Enablement function, this role removes administrative and contractual friction from the sales process, enabling Engagement Managers and commercial teams to focus on customer engagement and revenue growth. The successful candidate will be responsible for supporting contract administration, sales operations, procurement onboarding, CRM management, reporting and stakeholder coordination across multiple lines of business. This role will also contribute to process improvement, automation and the wider adoption of self‑service commercial tools and resources.

• Support the administration, preparation and tracking of commercial contracts across multiple lines of business.
• Assist with Master Service Agreement (MSA) creation and management.
• Coordinate contract execution activities, exception management and contract follow‑up.
• Liaise with Legal, Finance, Procurement and Commercial teams to support contract progression and issue resolution.
• Support procurement onboarding and capture customer procurement requirements.
• Maintain accurate records in Salesforce, Docu Sign CLM and other business systems.
• Produce contract, pipeline and operational reports to support business decision‑making.
• Manage shared inboxes and support the ongoing improvement and automation of customer enquiries.
• Support lead management and sales administration activities.
• Assist with invoice queries and coordinate follow‑up activities where required.
• Support event readiness activities, sponsorship delivery and commercial campaigns where applicable.
• Coordinate stakeholder communications across Sales, Legal, Finance, Operations and Product teams.
• Maintain documentation, process guides, precedent libraries and knowledge resources.
• Identify opportunities to improve processes, reduce…