Operations Governance Executive MMH

To provide strategic leadership and oversight of the organisation’s operational governance, quality assurance and service recovery capability by establishing governance frameworks, defining quality standards and ensuring effective operational assurance across the organisation. Ensures that operational processes are governed by consistent standards, regulatory requirements are met, service failures are effectively managed and resolved, and operational performance is continuously improved.

• Bachelor’s degree in Business Administration, Risk Management, Operations Management, Finance, Industrial Engineering or a related discipline
  - Essential
• Postgraduate qualification such as an MBA, MCom, Master’s in Risk Management or Master’s in Operations Management
  - Desirable

• King IV corporate governance training
• ISO 9001 Quality Management Systems certification

• 10 to 15 years’ experience in operational governance, operational risk, operational excellence or quality assurance roles.
• 6 to 8 years leadership experience managing managers or senior specialists.
• Experience establishing governance frameworks and operational standards across complex organisations.
• Experience operating within regulated environments such as the Health industry and/or financial services industry.

• Operational governance frameworks and governance practices
• Quality assurance frameworks and operational assurance methodologies
• Service recovery and operational incident management practices
• Corporate governance and regulatory compliance requirements
• Operational excellence and process improvement methodologies
• Operational performance measurement and reporting
• Financial management principles and operational cost control

• Strategic governance framework development
• Process improvement and operational excellence
• Leadership and development of senior managers
• Stakeholder influence and executive communication
• Data analysis and performance interpretation
• Governance reporting and insight generation
• Decision-making in complex organisational environments
• Facilitation of cross-functional collaboration

• Making Decisions
  - Provides clear direction in complex situations and makes decisions that balance operational priorities, governance requirements and organisational objectives. Takes accountability for decisions affecting multiple teams or business areas.
• Upholding Standards
  - Demonstrates strong personal integrity and ensures governance, quality and risk standards are consistently applied across the organisation.
• Providing Insights
  - Identifies systemic risks, governance gaps and operational trends by synthesising information from multiple sources and translating these insights into governance improvements.
• Examining Information
  - Evaluates complex operational, governance and quality data to identify root causes, systemic weaknesses and opportunities for improvement.
• Convincing People
  - Influences senior stakeholders and operational leaders to adopt governance frameworks, quality standards and operational improvements.
• Establishing Rapport
  - Builds trusted relationships with operational leaders, governance stakeholders and executive leadership to support the effective implementation of governance practices.
• Empowering Individuals
  - Develops leadership capability within governance and quality assurance teams and enables managers to take ownership of governance practices.
• Embracing Change
  - Leads governance and operational improvement initiatives during organisational transformation and regulatory change.

• Articulating Information
  - Communicates governance expectations, operational insights and improvement initiatives clearly…