Operations Lead

Cape Town

Operations Lead (12-Month Fixed-Term Contract)

WHO WE ARE

S-RM is a global intelligence and cyber security consultancy. Since 2005, we’ve helped some of the most demanding clients in the world solve some of their toughest information security challenges.

We’ve been able to do this because of our outstanding people. We’re committed to developing sharp, curious, driven individuals who want to think critically, solve complex problems, and achieve success.

But we also know that work isn’t everything. It’s about the lives and careers it helps us build. We’re immensely proud of this culture and we invest in our people’s wellbeing, learning, and ideas every day.

We’re excited you’re thinking about joining us.

THE ROLE

We are looking for an experienced and highly organised Operations Lead to provide maternity cover within our Investment Migration due diligence team. The successful candidate will oversee the effective delivery of core operational activities supporting our Investment Migration services, helping to maintain service continuity, accurate operational data and effective coordination across teams.

As an Operations Lead, you’ll be responsible for:

• Overseeing the end-to-end case-opening process, including administration of client portals, monitoring and responding to client requests, ensuring that information is accurately captured in our project management tools, and supporting timely communication with clients where information is missing.
• Coordinating the allocation of operational work across teams, including working with operations colleagues based in other locations.
• Overseeing billing and invoicing activities, including the preparation and posting of client invoices, responding to billing queries, following up on payment status and ensuring that billing records remain aligned with completed projects and milestones.
• Supporting the accurate and timely processing of third party invoices by checking them against project information, liaising with Finance and relevant stakeholders, and monitoring payment progress where required.
• Maintaining the integrity of operational information in relevant systems, identifying data issues and escalating system glitches or outages through the appropriate channels.
• Acting as an operational point of contact for the Finance and Digital teams, and other internal stakeholders, coordinating action on cross-functional issues and following up on agreed actions.
• Providing day-to-day leadership and support to relevant members of the Operations team, setting priorities, monitoring delivery, addressing operational issues and ensuring appropriate cover during periods of absence.

The role will be based in our Cape Town office and is hybrid with a minimum of two days a week in office.

WHAT WE ARE LOOKING FOR

We are looking for the following experience and qualifications:

Minimum qualifications and experience

• Relevant professional experience in an operations, project coordination, business support or service-delivery roles, with responsibility for managing several concurrent workflows.
• Experience coordinating the work of colleagues or operational teams, including prioritising tasks, monitoring capacity and arranging additional support when required.
• Demonstrable experience of managing detailed administrative processes where accuracy, consistency and timely delivery are essential.
• Experience working with business systems used to record and track projects, cases, workflows or client information.
• Experience working with financial administration processes, such as invoicing, billing reconciliation, supplier invoices or payment tracking.
• Experience liaising with stakeholders across different business functions, particularly Finance,…