Retention Specialist

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.

At Digi Outsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We're empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.

We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Digi Outsource, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

As part of your role, your responsibilities will include:

• Core Duties:
• Financial Management
• Project Management:

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties to achieve business objectives.

The necessary skills that we require for this role include:

• Relevant tertiary qualification in Project Management, Marketing, Business, or Finance Administration
• Minimum of 2 years' experience within the iGaming industry, with a strong understanding of customer behavior and data-driven retention strategies
• Proven working knowledge of Microsoft Office Suite, including advanced Excel (spreadsheets, pivot tables, graphs, and formulas)
• Strong analytical mindset, confident in interpreting data and making informed business decisions
• Excellent verbal and written communication skills, with the ability to present complex ideas clearly and effectively
• Demonstrated project management expertise, with a track record of delivering projects on time and within scope
• Exceptional attention to detail, ensuring accuracy and consistency across all deliverables
• Ability to adapt quickly to changing priorities in a fast-paced, dynamic environment
• Highly organized, proactive, and quality-driven

It would be great if you also have some of the following skills:

• Proven experience owning and delivering end-to-end retention strategies and governance, not just campaign execution
• Proficiency in project management software such as Jira
• Experience in developing and optimizing customer retention frameworks or lifecycle marketing programs
• People management or leadership experience within a marketing or retention team

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Strategic Thinking
• Organization & Planning
• Effectiveness & Delivery
• Business Acumen
• Problem Solving
• Initiating Action
• Control & Efficiency

We offer a great variety of personal and professional benefits to help you thrive at Digi Outsource and Super Group. This includes:

• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
• Competitive Remuneration
• Subsidised Medical Aid or GAP Cover
• Insurance Benefits (including Group Life and Income…