Product Manager - Merchant

JOB DESCRIPTION
Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.

About Us
JOB DESCRIPTION
Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.

Our EVP'sAt Network International, we always stay ahead. In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together.

We foster a culture where trust, accountability, and achievement go hand in hand - because success isn’t just a goal; it’s how we work, every day, as one team.

Job Description

• Product Strategy & Roadmap

Develop and manage the product strategy and roadmap aligned with overall business objectives, merchant needs, and market opportunities.

• Merchant Experience & Product Discovery

Develop a strong understanding of merchant journeys, operational challenges, and evolving payment acceptance requirements. Conduct merchant interviews, research, journey analysis, data analysis, and market benchmarking to identify pain points and unmet needs. Translate merchant insights into clearly defined problem statements, product opportunities, and prioritized features. Champion merchant experience throughout product design and development to ensure solutions are simple, scalable, and commercially relevant.

• Product Development & Delivery

Own the end-to-end product development lifecycle, from concept and requirements through development, testing, launch, and optimization. Translate business and merchant requirements into product requirements, user stories, functional specifications, and acceptance criteria. Work closely with Technology and Engineering teams to ensure product requirements are clearly understood and delivered according to agreed scope and timelines. Participate in solution design, sprint planning, product demonstrations, UAT, and release readiness activities.

Manage product dependencies, risks, issues, and trade-offs to support timely and effective delivery. Continuously maintain and prioritize the product backlog based on business and customer value.

• Go-to-Market & Product Launch

Develop and coordinate go-to-market plans for new products, features, and enhancements. Work with Sales, Commercial, Marketing, Operations, and Merchant Support teams to ensure organizational readiness for product launches. Define appropriate approaches for pilots, controlled rollouts, phased launches, and full-scale commercialization. Ensure relevant product documentation, training materials, sales collateral, operational processes, and support models are established before launch. Monitor early-stage merchant adoption and feedback and translate learnings into subsequent product enhancements.

• Product…