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Customer Service Rep HelpDesk/Support

Spanish Speaking Customer Service Consultants

Job in Cape Town, 7100, South Africa
Listing for: Mass Markets
Full Time position
Listed on 2025-12-01
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a dedicated and motivated Spanish Speaking Customer Service Consultants to join our team. In this role, you will provide outstanding service to Spanish-speaking customers, assisting them with their inquiries, orders, technical support, or concerns. You will act as a key point of contact for Spanish-speaking clients, ensuring clear communication and a high level of satisfaction.

This position requires working hours aligned with the United States, ensuring seamless communication and collaboration across teams and stakeholders within this time zone.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

  • Provide accurate, timely, and friendly responses to customer inquiries via phone, email, chat, or other communication channels in Spanish.
  • Address and resolve customer complaints, technical issues, and inquiries, ensuring clear and effective communication.
  • Assist with product information, order statuses, billing inquiries, returns, and troubleshooting.
  • Actively engage with Spanish-speaking customers to promote products and services, upselling when appropriate.
  • Process sales orders, payments, and returns in a professional and efficient manner.
  • Accurately document customer interactions and transactions in the company’s system.
  • Report recurring issues or customer feedback to improve services and products.
  • Work closely with team members, including other bilingual agents, to ensure consistent service across all communication channels.
  • Provide feedback to management on customer needs and expectations to improve customer satisfaction.
  • Other responsibilities may be assigned as needed

    • CANDIDATE QUALIFICATIONS

    WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

    All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Grade 12
  • Previous experience in customer service, sales, or a similar role.
  • Fluent Spanish speaker with excellent verbal and written communication skills.
  • Ability to listen attentively and address customer concerns promptly and effectively.
  • Must have access to a stable internet connection with a minimum of 100 Mbps upload and download speed to ensure smooth communication with customers.
  • Comfortable using various communication platforms, including email, chat, and CRM systems.
  • Strong organizational skills with the ability to manage multiple tasks at once.
  • A patient, friendly, and empathetic demeanor, willing to go the extra mile to ensure customer satisfaction.

    • COMPENSATION DETAILS

    WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

    At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

    What You Can Expect from MCI:
    We understand the importance of balance and support, which is why we offer a variety of benefits that go beyond Salary. Our team members enjoy:

  • Annual Leave
    :
    Earn paid time off to rest, recharge, or attend to personal…
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