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Technical Support Customer Success Mgr./ CSM

Player Support Lead - Elevate Customer Experience

Job in Cape Town, 7100, South Africa
Listing for: Midnite Limited
Full Time position
Listed on 2026-01-04
Job specializations:
  • Customer Service/HelpDesk
    Technical Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
A leading betting platform is seeking a Player Support Manager to lead the Player Support team in Cape Town. This hands-on role involves managing and coaching support agents, overseeing escalations, and improving support quality and operational efficiency. The ideal candidate should have 3–5 years of experience in customer success or player support management, strong analytical skills, and the ability to thrive in high-pressure situations while communicating effectively.

The workplace promotes diversity and offers equal opportunities.
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