Collection Agents - Finchoice

Purpose of the Role

The ideal candidate for this role will be responsible for telephonically collecting money from customers who have outstanding debt in order to generate cash flows, minimize bad debts, reduce the risk of write-offs and rehabilitate delinquent customers.

• Generate revenue
• Collect money on profile 0 2+ delinquent accounts
  ****** days) within 30 days
• Obtain promise to pay from customers
• Rehabilitate and educate customers with regards to their payment profile
• Achieve daily collection targets
• Efficiency and productivity
• Negotiate payments from customers following the call script, within dialer time and meet departmental KPA targets
• Completion of lost time sheets on a daily basis
• Adhere to company systems, processes, policies and procedures
• Constantly and proactively look for ways to improve efficiencies through performance, communications, procedures and systems
• Customer service
• Negotiate with customers in a way that does not tarnish the relationship of the customer
• Ensure that a polite, friendly, efficient and professional service is provided
• Quality standards
• Focus on getting it right first time in order to ensure that correct and precise information is relayed to customers
• Capture all details of customer liaison and agreements accurately onto the system