Customer Experience Agent; Seasonal

About the Role

We're looking for a Customer Experience Agent to join our fast-growing team at Pargo where we're redefining e-commerce delivery across Southern Africa. As part of the Customer Experience team you'll be on the frontline of customer interactions ensuring that every touchpoint leaves our customers feeling supported, valued and delighted.

This role is ideal for someone who thrives in a dynamic high-growth environment and is passionate about solving problems, communicating with empathy and making a difference in peoples day-to-day experiences.

• Deliver outstanding service by maintaining a positive, empathetic and professional attitude toward customers at all times.
• Respond promptly to customer queries across multiple communication channels (phone, email and chat).
• Acknowledge, investigate and resolve customer complaints effectively and efficiently.
• Maintain punctuality and reliability in attendance and daily work habits.
• Develop a deep understanding of Pargo's products, systems and processes to confidently address queries and provide accurate information.
• Maintain accurate and detailed records of customer interactions, transactions, comments and feedback.
• Collaborate closely with other teams to follow up on customer queries.
• Identify recurring issues, trends or service gaps and provide feedback to improve internal processes.
• Uphold service excellence KPIs including response time, resolution rate and customer satisfaction/happiness.
• Contribute to CX dashboards and reporting highlighting service trends and improvement opportunities.

What You'll Bring

• National Senior Certificate (Matric) or equivalent.
• 12 years of experience in customer service, sales support or field operations.
• Strong computer literacy and proficiency in office tools (Google Workspace experience advantageous).
• Confidence working with data dashboards to interpret and act on service trends.
• Excellent verbal and written communication skills.
• Ability to stay calm under pressure, multitask and meet performance targets.
• Bilingual proficiency (English and at least one local language).
• A systematic and analytical mindset with the ability to troubleshoot effectively.
• Cape Town-based and able to work from our Gardens office 5 days a week.
• A self‑motivated attitude and excitement for technology‑driven problem solving.

At Pargo our vision is to create access for anybody in Africa.

To achieve this we:

• Take action
• Execute exceptionally
• Embrace change
• Value transparency
• Prioritise our customers
• Dream big

If you believe in delivering world‑class customer experiences and want to be part of a team that connects people and communities through technology, we'd love to meet you.

Pargo is a smart logistics company based in Cape Town making last‑mile delivery more accessible, affordable and convenient through our network of tech‑enabled pickup points.

Founded in 2015, Pargo has grown into one of South Africa's largest networks with over 3000 pickup points nationwide. We empower consumers, companies and couriers to send and receive parcels across Southern Africa helping to build a more connected and inclusive continent.

Required Skills: Someone who is aligned to our values and approach and is a detail oriented energetic executional machine with the following requirements:
National Senior Certificate (Gr 12) or equivalent;
Ability to stay calm when customers are stressed or upset;
Comfortable using computers and CRM software and other office tools like Google Sheets;
Experience working in a customer support environment. Our approach to achieving this is to:
Take action, Execute exceptionally, Embrace change, Be transparent, Prioritise our customers and lastly, and most importantly Dream BIG.

Key Skills

• Corporate
• Lighting
• Marketing & Advertising
• Back Office

Employment Type : Full Time

Experience: years

Vacancy: 1