German and Dutch Speaking Agents

• Manage a portfolio of existing clients and accounts

• Always offer first class customer service

• Providing a variety of quotations to clients not favouring one airline/supplier

• Following up quotations each morning to ensure we have provided what was required and
offer any further help

• When a quotation is cancelled try to find out if there is anything we could have done
differently

• Work with Business Account Managers to maximise opportunities and pass on relevant leads

• Working closely with both Ticketing and Finance to ensure reservations/tickets are issued
without any problems

• Meet and exceed personal objectives in line with company KPIs and account SLAs

• Understand key products, services, and unique selling points

• Promote and support the values and behaviours and promote the company culture.

• Attend and participate in team meetings

• Identify any areas where in-house training would improve performance

• Attend airline training sessions

What a good fit looks like:

• Customer service orientation with a passion for exceeding expectations.

• Excellent verbal and written communication skills in English, Dutch and German.

• Strong experience of nett fares, including air passes and RTW fares

• Excellent travel industry and worldwide travel knowledge having preferably travelled
extensively

• Good CRS knowledge, Galileo preferable but cross-training can be undertaken

• Strong ticketing experience, including nett fares, reissues etc

Fluent in Dutch/German and English.

• Minimum of 2 years' unbroken experience in customer service, preferably in an international
Contact Centre role.

• Minimum of 2 Years experience within the travel, tourism industry, particularly tours and
activities.

• Proficiency in computer skills and internet navigation.

• Experience in a startup environment is a plus.

• Willing to work UK and US Hours, if required.

Skills and Knowledge:

• Excellent organisational skills and the ability to work under pressure

• Express keen negotiating skills

• Strong problem-solving abilities with a proactive mindset.

• Demonstrated initiative and entrepreneurial drive.

• Exceptional attention to detail, providing accurate reports.

• A “lead by example” work ethic to drive first class customer service from the reservations
department with all clients, suppliers, and Diversity departments

• Proficiency in multitasking and working to tight deadlines.

• Experience in navigating computer systems and internet platforms.

• Mature, confident, and resilient personality, thriving in a dynamic startup environment.
In return you will work for a people focused business, which is rapidly growing and offering great
opportunities to the team.

You will be based in world class office facilities and supported by a dedicated, hands-on leadership